Business Systems Director

Food Bank of Central & Eastern•Raleigh, NC

3d•Hybrid

About The Position

The Business Systems Manager serves as the primary technical owner of the Food Bank’s core business applications, including the ERP (Ceres on Microsoft Dynamics 365 Business Central) and the integrated fundraising CRM environment (Bonterra EveryAction and Blackbaud Raiser’s Edge NXT) — the systems that track every pound of food through our warehouses and power the fundraising and donor relationships that make our work possible. This role blends hands-on system administration, project and upgrade leadership, business analysis, and close partnership with the Data Analytics team: keeping these systems healthy and well-governed day to day, guiding departments in using them effectively, and leading the upgrades, integrations, and improvement projects that keep the Food Bank’s technology aligned with its mission. Reporting to the VP of Technology and Data Strategy, the Business Systems Manager ensures these systems directly support the Food Bank’s mission to nourish people, build solutions, and connect communities, and to serve neighbors experiencing hunger and strengthen the network of partner agencies across our communities. This is a role for a systems generalist who wants genuine ownership: you will be the person our finance, operations, development, and communications teams turn to when they need to understand what the systems can do — and the person trusted to run this portfolio in a mission-driven environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field; equivalent combination of education and experience will be considered.
5+ years of combined experience administering and/or analyzing enterprise business systems (ERP, CRM, or comparable line-of-business platforms).
Demonstrated experience leading a system upgrade, migration, or implementation from planning through go-live.
Strong business analysis skills: process mapping, requirements gathering, data mapping, and workflow documentation.
Experience managing vendor relationships and software licensing/renewals.
Excellent communication skills, with a proven ability to explain technical concepts to non-technical staff and to elicit real requirements from busy departments.
Strong data skills: comfort with data imports/exports, deduplication, reconciliation, and troubleshooting data discrepancies across integrated systems.
Self-directed work style; able to own a portfolio with minimal supervision, prioritize competing requests, and communicate status proactively.

Nice To Haves

Experience with Microsoft Dynamics 365 Business Central (or Dynamics NAV); direct experience with the Ceres food banking solution is a significant plus.
Experience with Blackbaud Raiser’s Edge NXT and/or Bonterra (EveryAction) products.
Nonprofit experience, especially in food banking or another Feeding America network organization.
Familiarity with fundraising operations and development data practices (gift processing, appeals, acknowledgments, donor segmentation).
Working familiarity with reporting and query tools (Jet Reports, SQL, Power BI, or comparable) — enough to collaborate effectively with a data analytics team and troubleshoot source-data questions.
Experience with workflow automation tools and administering integrations between SaaS platforms (native connectors, API-based syncs, iPaaS, or comparable).
Formal project management training or certification (CAPM, PMP, or equivalent practical experience).

Responsibilities

Serve as the primary technical owner and administrator for Ceres on Microsoft Dynamics 365 Business Central, Raiser’s Edge NXT, and EveryAction — including user account provisioning, security roles and permissions, configuration, and routine maintenance — and administer additional SaaS applications in the portfolio as assigned.
Monitor system health, scheduled jobs, and the integrations between Raiser’s Edge NXT and EveryAction (and between the CRM environment and other systems), troubleshooting sync errors and data discrepancies before they affect staff, donors, or partner agencies.
Manage software licenses, subscriptions, and renewals across the business application portfolio; track entitlements, forecast costs, and identify savings opportunities — recognizing that every dollar saved extends the Food Bank’s capacity to serve neighbors.
Maintain current documentation of system configurations, integrations, business processes, and administrative procedures.
Plan and lead upgrades, migrations, and implementation projects for the ERP and CRM environment — including scoping, vendor coordination, testing, data validation, training, cutover, and post-go-live support — with minimal disruption to food distribution and fundraising operations.
Guide the ERP platform roadmap, including evaluation and planning for future migration and upgrade paths.
Manage relationships with software vendors and implementation partners (Blackbaud, Bonterra, Ceres solution partners), holding them accountable to timelines, budgets, and quality.
Evaluate new tools, modules, and integrations; make build/buy/configure recommendations grounded in total cost of ownership and staff capacity.
Partner with Finance, Operations, Development, Communications, Community Impact, Data Analytics and other departments as necessary to understand their workflows and translate business needs into system configurations, reports, and process improvements — leading process and data mapping efforts where needed to support system changes and improvement projects.
Assist with workflow automation efforts across the business application portfolio, identifying opportunities to reduce manual effort and connect systems.
Support end-user training in partnership with departmental business owners, providing system documentation and training materials for the platforms this role supports.
Serve as the Data Analytics team’s subject-matter expert on source-system data structures, field definitions, and the behavior of integrations, ensuring they have reliable, well-understood data for measuring and expanding the Food Bank’s impact.
Resolve source-system data quality issues and flag upstream changes — upgrades, configuration changes, integration modifications — that could affect reports.
Support operational data needs between business systems — imports, exports, and reconciliations, particularly between fundraising and finance — coordinating with the Data Analytics team where reporting pipelines depend on source systems.
Partner with the Director of Data Analytics on data governance across core systems and support data quality and related standards.