Business Systems Manager

CCFBank•Eau Claire, WI

About The Position

Are you passionate about bridging business needs with technology solutions? At CCFBank, we’re looking for a Business Systems Manager who thrives on optimizing processes, driving innovation, and collaborating across teams. In this role, you’ll be at the heart of our technology ecosystem—ensuring our systems run smoothly, leading impactful projects, and shaping the future of banking efficiency. The ideal candidate is a strategic thinker and problem solver with a passion for leveraging technology to improve business processes. They have a deep understanding of Fiserv Premier and related banking systems, combined with strong analytical skills to identify opportunities for optimization. This person thrives in a collaborative environment, engaging stakeholders across departments to translate business needs into actionable technical solutions. The individual in this position must be located within 200 miles of one of our CCFBank locations ( https://ccf.us/location-finder )

Requirements

Bachelor’s degree in Computer Science, Business Information Systems, Information Technology or a related field
5+ years of experience working with Fiserv Premier or equivalent core banking platform
5+ years of experience in loan and deposit business systems and compliance.
In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Nice To Haves

Advanced knowledge of the Mortgage, Commercial and Consumer lending business generally demonstrated by 7+ years working with Mortgage, Commercial, or Consumer lending operations team, or in a related Compliance role.
Report writing and data analytics experience preferred
Project management experience preferred
Successful process automation experience preferred
Knowledge of compliance relating to consumer, mortgage, and commercial lending.
Knowledge of loan documentation for consumer, mortgage, and commercial loans.

Responsibilities

System Analysis & Optimization Maintain deep expertise in Fiserv Premier, Fiserv BPM, Fiserv Director and related applications.
Continuously evaluate current systems to identify challenges and opportunities for business process and technology improvement.
Perform ongoing maintenance and periodic reviews of assigned systems and applications.
Proactively identify problems and opportunities, developing comprehensive solutions.
Project Leadership & Change Management Lead the Fiserv Committee’s evaluation, coordination, and release note change management processes.
Ensure business impacts are identified, understood, and managed through structured change management.
Requirements & Stakeholder Engagement Meet with stakeholders across departments to understand business needs.
Translate business requirements into clear, actionable technical specifications.
Solution Design & Implementation Lead the design, development, and implementation of new business processes, software, or hardware solutions.
Administer technical and business process changes to test and production systems, ensuring proper change management documentation is created and adherence to approval gates occurs.
Testing & Pre-Implementation Conduct or coordinate user acceptance, performance, stress, regression, and integration testing.
Oversee all pre-implementation activities, including: Creating conversion scripts and test cases Updating workflows Modifying and running reports Evaluating new processes for adverse impacts Support business line personnel in updating operational procedures and developing training to boost productivity and reduce risk.
Compliance, Quality Control & Support Troubleshoot system issues and provide end-user support.
Supports IT Techs by responding to inquiries; provide daily operations and system support to personnel.
Deliver daily operational assistance and guidance to bank personnel.
Support internal and external audit reviews and risk assessments.
Recommend and initiate corrective actions to management.
Ensure compliance with bank policies, procedures, and all applicable state and federal regulations, including Bank Secrecy Act (BSA) responsibilities.