Business Systems Manager

CCFBank•Eau Claire, WI

About The Position

Are you passionate about bridging business needs with technology solutions? At CCFBank, we’re looking for a Business Systems Manager who plays a critical role in ensuring our loan origination and internal business systems operate efficiently, reliably, and in alignment with business needs. This role is responsible for the daily administration and performance of consumer, commercial, and mortgage loan origination systems. The ideal candidate is a strategic thinker and problem solver with a passion for leveraging technology to improve business processes. They have a deep understanding of consumer, commercial, and mortgage loan origination systems, combined with strong analytical skills to identify opportunities for optimization. This person thrives in a collaborative environment, engaging stakeholders across departments to translate business needs into actionable technical solutions. The individual in this position must be located within 200 miles of one of our CCFBank locations ( https://ccf.us/location-finder )

Requirements

Bachelor’s degree in Computer Science, Business Information Systems, Information Technology, or a related field
5+ years of experience managing loan business systems and compliance processes.

Nice To Haves

Advanced knowledge of the Mortgage, Commercial, and Consumer lending business; generally demonstrated by 7+ years working as a part of a Mortgage, Commercial, or Consumer lending operations team, or in a related Compliance role.
Report writing and data analytics experience preferred
Project management experience preferred.
Knowledge of compliance relating to consumer, mortgage, and commercial lending.
Knowledge of loan documentation for consumer, mortgage, and commercial loans.

Responsibilities

System Management & Optimization Perform ongoing maintenance and periodic reviews of assigned systems.
Continuously evaluate systems to identify challenges and opportunities for business process and system improvement; develop comprehensive solutions in response.
Monitor and mitigate emerging information security threats related to assigned systems.
Stakeholder Engagement Proactively engage with stakeholders across departments to understand business needs.
Translate business requirements into clear, actionable technical specifications.
Project Leadership & Change Management Lead the design, development, and implementation of new business processes or systems.
Lead applicable project teams’ evaluation, coordination, and release note change management processes.
Ensure business risks and impacts are identified, understood, and managed.
Administer technical and business process changes to Test and Production systems, ensuring proper change management documentation is created and adherence to approval gates occurs.
Project Coordination Conduct or coordinate user acceptance, performance, stress, regression, and integration testing.
Oversee and/or directly manage project activities, including but not limited to project plans, evaluating new processes for adverse impacts, creating conversion scripts and test cases, updating workflows, modifying and running reports.
Support business line personnel in updating operational procedures and developing training to boost productivity and reduce risk.
Compliance, Quality Control & Support Troubleshoot system issues and provide end-user support Support IT Tech inquiries; provide daily operations and system support to colleagues.
Support internal and external audit reviews and risk assessments.
Recommend corrective actions to management and initiate projects as assigned.
Ensure compliance with bank policies, procedures, and all applicable state and federal regulations, including Bank Secrecy Act (BSA) responsibilities.