Business Systems Manager

The Breastfeeding Shop•Emmaus, PA

4d•Hybrid

About The Position

At The Breastfeeding Shop, we’re passionate about making motherhood easier and more joyful. We provide innovative, accessible products that empower new moms and support their breastfeeding journey. Our trusted reputation, brands offered, and commitment to exceptional service have helped us become a leading name in maternal health. We’re on a mission to champion the well-being of every mom and family nationwide - and we’d love for you to be part of that impact. Located in Emmaus, Pennsylvania, The Breastfeeding Shop is a woman-owned, family-run business with a strong entrepreneurial spirit and a culture built on collaboration, quality, and care. Here, you’ll join a team that values your ideas, encourages growth, and celebrates making a real difference in people’s lives. If you’re motivated, innovative, and excited to help moms thrive, this is the place for you. Role Overview: The Breastfeeding Shop is seeking a Business Systems Manager to improve and maintain our core business systems, including Salesforce and related operational platforms. This is a hands-on role focused on configuration, process optimization, and supporting system enhancements as the business grows. This is an ideal opportunity for a strong systems operator with upward potential who wants to grow into broader architectural leadership over time.

Requirements

3-6 years of experience managing or improving business systems (CRM, ERP, or operational platforms)
Strong hands-on Salesforce experience (configuration, workflows, reporting, dashboards)
Experience supporting system enhancements or smaller-scale redesign initiatives
Strong problem solving and execution skills
Comfortable operating in fast-paced, entrepreneurial environment
Experience working with cross-functional teams to translate business requirements into system solutions
Familiarity with system integrations and data flow concepts
Experience supporting user training and documentation

Nice To Haves

Experience coordinating vendors or technical partners preferred
Experience in healthcare, DME, eCommerce, or regulated industries preferred
Bachelor’s degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted

Responsibilities

Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy
Optimize Salesforce configuration, workflows, automation, and reporting
Lead smaller-scale system improvement projects
Manage integrations and ensure accurate data flow
Translate business needs into system requirements
Improve documentation and internal system standards
Support data quality and reporting accuracy and visibility for leadership
Coordinate vendors or technical support resources
Assist with system updates and enhancements
Develop user documentation and support training initiatives
Partner with operations leadership on ongoing system improvements
Monitor system performance and recommend incremental improvements.