Business Systems Manager I - Information Technology

Pima County•Tucson, AZ

2d•Onsite

About The Position

The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Manager. This role involves leading mid-level to complex cross-functional teams to complete ITD projects. These teams may include System or Infrastructure Managers, Support Staff, and Analysts. The projects typically focus on implementing technology to enhance the end-user experience and create a more supportable environment for our Elected Officials. The ideal candidate is proficient in project management, team collaboration, and has the initiative to identify and complete tasks independently. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

Eight (8) years of experience in business process analysis, project management or computer hardware, software or database development, maintenance, or testing. (Relevant education from an accredited college or university may be substituted.)
One (1) year in a Pima County Business Systems Analyst III classification or related as determined by the department head at the time of recruitment.
Valid driver license is at time of application. Valid AZ driver license is at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe, e.g., Certified Business Analysis Professional (CBAP).
Some positions require a valid Arizona Class D driver license at the time of application.
The County requires pre-employment background checks.
Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.

Nice To Haves

Experience as a Project Manager.
Experience managing a team.
Experience using Project Management Tools and Methodologies.
Experience communicating with internal and external customers.
Experience in process development, documentation, and training.

Responsibilities

Through regular interactions with business segment customers, establishes relationship to ensure customers receive system, hardware and other technical support required to conduct their business efficiently and effectively.
Analyzes business requirements and makes recommendations to satisfy those requirements.
Coordinates quarterly planning with customer segments to facilitate proper planning and acceptance of systems work.
Manages, coaches, trains, and evaluates performance of employees on individual and assigned team activities.
Leads critical customer segment projects to enhance service delivery and support to customer base.
Prepares requests for information (RFI)/requests for proposal (RFP) and participates in the evaluation and selection of vendors solutions.
Interfaces with vendors, conducts contract negotiations and ongoing lifecycle maintenance and support activities.
Establishes procedures for system migration, database changes and hardware upgrades.
Provides guidance on required processes and procedures based on department and county policies, administrative procedures, department policies and work instructions.
Responsible for other duties as assigned in support of the overall goals and functions of both the Human Resources Department and Pima County.