Business Systems Lead

Classical Academic Press•Camp Hill, PA

3d•Remote

About The Position

The Business Systems Lead is the day-to-day owner of the platforms that run our company and the primary technical lead in evaluating, selecting, and implementing technology solutions. They report to the Director of Operations and work closely with the Director to align our technology implementations with operational strategy. They are responsible for both the tactical administration, integration, and optimization of our core systems and for the development of our business systems roadmap. The role serves central operations as well as our three distinct business units: a curriculum publisher, an online K-12 school, and an asynchronous teacher training platform. Each business unit has a predictable annual cycle of systems needs and opportunities so this role will rotate its focus throughout the year. This is a great position for a technically savvy operational generalist who enjoys variety, hands-on technical challenges, and working collaboratively across teams.

Requirements

Bachelor's degree in a relevant field or equivalent work experience.
2-4 years of experience in a business systems, IT, or operations role with broad experience managing business software; hands-on experience configuring and maintaining platforms such as CRMs, work management tools, LMS platforms, or Airtable (experience with HubSpot, ClickUp, Canvas, or Airtable is a plus; the ability to learn new platforms quickly matters more).
Demonstrated experience identifying opportunities for systems improvement and leading technical decision-making and roadmapping, from evaluation through implementation.
Strong technical aptitude with a drive for process improvement.
Working knowledge of scripting languages and APIs.
Ability to architect platforms for technical governance: system structure and data model, naming conventions, integration architecture, access and permissions.
Comfort working within a mission-driven, classical education organization, with a collaborative, cross-functional mindset.
Ownership mindset, self-direction, and desire for continuous learning; strong organizational and project coordination skills; ability to communicate clearly with both technical and non-technical colleagues.

Nice To Haves

Experience with HubSpot, ClickUp, Canvas, or Airtable is a plus

Responsibilities

Own the administration, configuration, and upkeep of our core platforms (Google Workspace, ClickUp, HubSpot, Canvas LMS, Airtable, and others).
Manage user accounts, access, and systems onboarding/offboarding across the organization.
Serve as the day-to-day contact for the RevOps agency supporting HubSpot, coordinating and reviewing their work in collaboration with the sales and marketing teams.
Support the specialized platform needs of our online K-12 school, specifically Canvas LMS, Zoom, and Airtable.
Provide tech support to families and instructors.
Build and maintain integrations that move data cleanly between platforms and reduce manual work.
Build and implement workflows, automations, and visualizations to support and improve business processes.
Serve as the primary technical advisor to the Director of Operations and business unit leaders on platform selection, systems architecture, and technology roadmap.
Lead evaluation of new tools and vendors, set standards and best practices for platform use across the organization, and guide teams through technology changes and adoption.
Document processes and systems architecture and train users to drive organizational transformation and platform adoption.
Provide basic hardware administration and device management for the organization.
Manage vendor relationships (e.g., the RevOps agency) and provides technical direction collaboratively across business units.