Business Systems Lead (Quote-to-Cash)
About The Position
Culture Amp is seeking a dedicated, hands-on Business Systems Lead to own their core revenue systems, specifically focusing on the Quote-to-Cash (Q2C) lifecycle. This role involves designing technical solutions, building complex components, and collaborating with Deal Desk, Finance, Pricing & Packaging, and Legal to ensure business needs are met. The lead will be the primary technical point of accountability for Q2C systems including Salesforce, DealHub CPQ, and DocuSign CLM, as well as integrations with downstream systems. This is a high-impact opportunity for someone motivated by end-to-end ownership and building robust solutions.
Requirements
- 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role, preferably in a fast-paced enterprise SaaS environment with subscription revenue.
- Deep, hands-on expertise across the Quote-to-Cash lifecycle, including stakeholder needs and design trade-offs within Deal Desk, Finance, P&P, and Legal.
- Strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs.
- Hands-on experience with Salesforce development.
- Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription-management context.
- Ability to balance speed with long-term scalability.
- Excellent communication skills, with the ability to explain technical solutions and trade-offs to non-technical colleagues.
- Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with active progress toward additional advanced certifications (e.g., Salesforce Application Architect, CPQ Specialist).
Nice To Haves
- Direct experience implementing DealHub CPQ end-to-end.
- Experience with DocuSign CLM advanced features (CLM workflows, Gen, Negotiate).
- Salesforce Application Architect or System Architect certifications, or CPQ Specialist.
- Hands-on experience with NetSuite billing integration patterns.
- Experience designing ARR / subscription analytics models in a CDW (Snowflake, BigQuery, etc.).
- Previous experience working directly in a Deal Desk, Sales Operations, or Finance Operations team.
Responsibilities
- Own Q2C solutions end to end, including designing technical solutions and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborating with teams owning downstream systems like NetSuite and data warehouse.
- Lead hands-on implementation of complex Q2C workstreams, including design and configuration.
- Serve as the primary technical partner for Deal Desk, Finance, P&P, and Legal, translating business problems into scalable system designs and delivery commitments.
- Drive the Q2C roadmap alongside the Director and stakeholders, from problem definition to post-launch success.
- Proactively identify and remediate Q2C technical debt and enforce design standards.
- Partner with downstream teams to maintain and scale critical integrations, and represent GTM Systems in architecture conversations.
- Produce clear documentation for system operability, including data flows, solution designs, runbooks, and how-to guides.
- Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.
Benefits
- Equity through our Employee Share Option Program
- Learning programs and coaching
- Quarterly refresh days
- Extended end-of-year break
- Monthly allowance to support wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace
- Five annual social impact days
- Medical insurance coverage for you and your family (Available for US & UK only)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
