Business Systems & Continuous Improvement Internship - Summer 2027
About The Position
The Business Systems & Continuous Improvement Intern supports the team that orchestrates HexArmor’s strategic business systems and continuous improvement programs. Working alongside the Business Systems & Continuous Improvement Project Manager, the intern will gain hands-on experience mapping processes, documenting requirements, analyzing data, and helping move real projects from scoping through go-live. Reporting to the Director of Operations, this role offers exposure across Operations, Supply Chain, Finance, Product and Category Management, Marketing, and Sales, and shows how process, systems, and project management come together to improve how the business runs. The ideal candidate is curious, organized, and eager to take ownership of meaningful work.
Requirements
- Currently pursuing a bachelor’s in Supply Chain Management, Industrial Engineering, Operations Management, Business, Information Systems, or a related field.
- Proficiency in Microsoft Excel and the Microsoft Office suite.
- Strong analytical and problem-solving skills with attention to detail.
- Clear written and verbal communication skills.
- Ability to manage multiple tasks, stay organized, and meet deadlines.
- Ability to work fully onsite at HexArmor Headquarters in Grand Rapids, MI.
Nice To Haves
- Junior, senior, or graduate-level standing.
- Coursework or exposure to Lean, Six Sigma, or project management concepts.
- Familiarity with ERP systems (e.g., SAP), reporting tools (e.g., Tableau or Power BI), or process-mapping software (e.g., Visio or Lucidchart).
- Prior internship, co-op, or project experience in operations, supply chain, or business systems.
- Self-starter who is curious, adaptable, and comfortable asking questions in ambiguous situations.
Responsibilities
- Map current- and future-state processes across Operations by observing work and interviewing team members.
- Help draft and update SOPs, job guides, and standard work documents.
- Learn and apply Lean and 5S tools to identify waste and opportunities to reduce variation.
- Support training and adoption of new processes, including creating training materials.
- Help translate process needs into clear, documented functional requirements for business systems.
- Gather and organize reporting, validation, and automation needs from business users.
- Assist with testing to confirm delivered system behavior meets business and process requirements.
- Learn how ERP (SAP), warehouse management, and reporting tools (Tableau) support an end-to-end business process.
- Maintain project plans, timelines, and action-item trackers for active initiatives.
- Take notes in cross-functional meetings and track risks, issues, and dependencies through follow-up.
- Prepare status updates and stakeholder communications for project leaders.
- Support go-live readiness, including training schedules and checklists.
- Pull and analyze business data to identify trends, gaps, and improvement opportunities.
- Build simple reports, dashboards, or visuals to communicate findings.
- Own an internship capstone project and present results and recommendations to leadership at the end of the program.
Benefits
- Competitive Hourly Wage
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What This Job Offers
Job Type
Full-time
Career Level
Intern
