Business Systems & Applications Analyst

McCormack Baron Companies•St. Louis, MO

1d•Onsite

About The Position

The Business Systems & Applications Analyst serves as a support resource for SaaS platforms and in-house applications. This role is responsible for troubleshooting complex application issues, coordinating with third-party vendors, and partnering with internal teams to develop solutions, workarounds, and improved workflows. The analyst understands day-to-day business operations and collaborates cross-functionally to ensure successful system support, enhancements, and a high level of service to end users. This role also contributes to gathering requirements and continuous improvement of business systems.

Requirements

Minimum of 5–7 years of experience in business systems, application support, or related field; or equivalent combination of education and experience.
Experience supporting SaaS applications and working with external vendors.
Strong troubleshooting and analytical skills with the ability to identify root causes and patterns.
High level of computer literacy, including Microsoft 365 products
Ability to translate technical issues into clear, business-friendly communication.
Experience with ticketing systems, incident management, and service level agreements (SLAs).

Nice To Haves

Experience supporting internally developed applications is a plus.
Familiarity with integration and data flows is a plus.
Problem-solving and analytical thinking
Strong communication and collaboration skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a proactive approach to support and improvement

Responsibilities

Serve as an escalation point for SaaS and in-house application support.
Troubleshoot and resolve complex application issues that cannot be addressed by Tier 1 support.
Act as a primary liaison between the organization and third-party vendors to drive issue resolution, system enhancements, and root cause analysis.
Work closely with internal stakeholders to design and implement workarounds, workflows, and long-term solutions.
Assist in determining appropriate business system needs and provide recommendations for application changes or improvements.
Gather, document, and validate business and technical requirements for system enhancements and projects.
Coordinate and perform application testing, including vendor releases, system upgrades, and internal changes.
Assist with system setup, configuration, and administrative changes within supported applications.
Process and manage incoming support tickets, ensuring resolution within established service levels (SLAs).
Maintain accurate and up-to-date system documentation, including administrative functions, known issues, and solutions.
Monitor trends in support issues to proactively identify opportunities for system or process improvements.
Provide guidance and knowledge transfer to Tier 1 support and end users.
Perform other duties related to application support and business systems analysis.
Create and manage automation workflows.
Facilitate large file migrations into SharePoint and manage data.