Business Systems And Implementation Specialist - Sports Facilities Management

The Sports Facilities Companies•Largo, FL

1d•Remote

About The Position

The Business Systems and Implementation Specialist sits at the intersection of venue operations, finance and IT. This role helps define how the SFC Hub and related tools support events, programs and sponsorship reporting, then leads practical rollout and training so venues can use those tools consistently. This position combines product and data responsibilities with implementation and training work. The Specialist gathers and documents requirements for SFC Hub features and reports, supports the SFC Hub developer and IT team during design and testing, maintains key Hub reference data for venues, and delivers clear training and playbooks to venue teams. The focus is on making Hub and its data usable in the real world, not on end user ticket handling or deep infrastructure administration.

Requirements

Three or more years of experience in one or more of the following areas: sports facility operations, sports tourism consulting, venue management, business systems analysis or a closely related field
Direct experience managing projects or consulting engagements that involved both operational stakeholders and structured reporting or analysis
Demonstrated comfort with technology tools, basic troubleshooting and learning new systems quickly
Experience gathering and documenting business requirements, then working with technical teams or vendors to deliver solutions
Strong communication skills, with the ability to explain technical or analytical concepts in simple, practical terms to operational teams
Proven ability to manage multiple tasks, priorities and timelines in a fast paced environment
High attention to detail in documentation, follow up and adherence to standards
Ability to build strong working relationships with venue staff, corporate teams and vendors

Nice To Haves

Experience in multi venue environments such as sports complexes, recreation centers, hospitality, tourism or similar operations
Prior experience participating in or leading system rollouts, process changes or training initiatives
Familiarity with Microsoft 365 tools and common venue technology platforms used within SFC, such as SFC Hub, SharePoint or other core systems
Exposure to economic impact analysis, feasibility studies or event performance reporting
Experience working with or around CRM, ERP or reporting tools such as Excel or Power BI

Responsibilities

SFC Hub product, requirements and reporting
Lead discovery sessions with venue leaders, finance, operations and other departments to understand how they track events, programs, sponsorships and contractual deliverables today and what they need from the SFC Hub going forward
Translate business needs into clear, structured requirements, user stories and simple process maps that the SFC Hub developer and IT can execute against
Help maintain a prioritized backlog of Hub enhancements, bug fixes and standard reports in partnership with IT Development and the Director of IT
Maintain key Hub reference data for venues, including venue records, core attributes and mappings to systems, contracts and vendors, ensuring changes are documented and aligned with IT standards and governance expectations
Define practical KPIs and standard reporting views for Hub modules such as Event Tracker, Program Tracker and Sponsorship, aligned with finance and client expectations
Review and validate new features and reports before release to confirm they match requirements and are practical for venue users
Perform basic analysis and validation on Hub driven reports, for example event volume, participation, hotel nights or tax impact, and help reconcile differences with finance or venue expectations when they arise
Implementation, training and adoption
Support the planning and execution of IT and Hub related rollouts to SFM venues, including communication, scheduling and coordination with venue leadership
Deliver training to venue teams on new and existing Hub features, reports and related IT tools, both virtually and on site as needed
Create clear standards, checklists and step by step rollout playbooks that can be reused for future Hub and IT initiatives
Document current state and future state processes for key Hub driven workflows to support consistency and scalability across venues
Gather structured feedback from venue teams on new systems and deployments, summarize themes and provide recommendations for improvements to the IT team and SFC Hub developer
Track basic adoption and training completion metrics for assigned initiatives and provide regular status updates to IT leadership
Support incident triage and post rollout follow up related to Hub modules and assigned initiatives, escalating issues to the appropriate IT resources
Process, documentation and standards
Help align Hub workflows, reports and data structures with SFC technology blueprints, runbook expectations and support strategy so Hub remains the operational system of record where intended
Track and update venue level Hub configuration and metadata, such as status, ownership and deliverable tracking flags, so the Hub remains a reliable source of truth for IT, Finance and Operations
Contribute to venue and system level documentation where Hub is involved, including how it connects to other systems such as Dynamics 365 Business Central, CRM or POS where applicable
Work with IT Deployment, IT Support and vendors so Hub related processes are reflected in venue runbooks and support paths, consistent with SFC runbook standards
Recommend simplifications to Hub screens, workflows and reports that reduce friction for venue teams while protecting required data quality and compliance
Collaboration and communication
Serve as a key point of contact between venue leadership, finance, operations and the IT Development team for questions about how Hub should be used to support reporting and contractual deliverables
Maintain clear status updates, simple project plans and decision logs for assigned Hub and IT initiatives
Partner with IT Deployment and IT Support so Hub changes are coordinated with other technology work at venues and align with SFC's vendor driven, locally assisted support model
Maintain a professional, service minded approach when working with venue teams, corporate departments and external partners