Business Systems and Automation Manager in Property Management

Good Life Property Management•San Diego, CA

1d•Hybrid

About The Position

Good Life Maintenance is a growing sister-company to Good Life Property Management, serving residential property owners across Southern California (San Diego, Orange County, Riverside). We exist to make owning rental property easy—through quality service, professionalism, and operational excellence. We are building a company rooted in: Opportunity, Enjoyment, Impact. Coming in from the ground floor, this is a brand-new build with meaningful scale from day one. Our culture values people who: Take ownership, Raise the Bar, Solve Problems, Build systems that last. We are seeking a high-level systems thinker and operator to design, build, and optimize the operational backbone of our maintenance business. This is a systems, automation, and workflow ownership role. This individual will see problems before they happen, translate chaos into structured workflows, and connect people, process and technology.

Requirements

4–8+ years in operations, systems, or process improvement roles
Proven experience building or optimizing workflows in a service-based or operational business
Strong experience with software systems (CRM, PMS, project management tools, etc.)
Ability to analyze processes and implement scalable solutions
Experience using data to drive decisions

Nice To Haves

Experience with AppFolio or property management systems
Experience in field service, maintenance, or operations-heavy environments
Familiarity with automation tools (Zapier, APIs, integrations, etc.)
Experience working within EOS or similar frameworks

Responsibilities

Design and optimize workflows across maintenance operations: Work order lifecycle, Scheduling & dispatch, Communication flows
Build systems that reduce friction, errors, and manual work
Ensure processes are scalable as the business grows
Identify opportunities to automate repetitive tasks and reduce human dependency
Own and optimize tools such as: AppFolio (or similar PMS), Scheduling/dispatch platforms, Communication systems
Implement integrations and automation where possible
Identify operational breakdowns and root causes
Proactively fix inefficiencies before they scale
Continuously refine systems based on data and feedback
Build and maintain operational scorecards
Define KPIs that drive behavior and accountability
Provide visibility into performance across the organization
Act as the bridge between: Maintenance, Property Management, Customer Experience
Ensure systems align across teams and eliminate silos
Create SOPs and process documentation
Ensure processes are clear, repeatable, and trainable
Build a system that does not rely on tribal knowledge
Build the maintenance business infrastructure from the ground up
Create systems for scheduling, dispatching, work order management, and communication
Implement workflows, tools, and KPIs that drive efficiency and accountability
Establish operating rhythms including weekly scorecards and performance reviews
Continuously improve systems to support scalability and growth
Build a strong operating partnership with Good Life Property Management
Align maintenance operations with company goals and growth strategy
Identify opportunities to expand services and improve margins
Performs other duties as assigned.