Business Systems Analyst

Johnson Matthey•West Deptford Township, NJ

3d•Onsite

About The Position

To perform duties related to the implementation, management, maintenance, enhancement, support and decommission of critical software systems, whether purchased through a third party or developed internally. The Business Systems Analyst consults with stakeholders to gather and define requirements; assist with design and configuration of systems; implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Requirements

BS degree in Management Information Systems, Software/Systems/Computer Engineering, or any STEM field
Minimum 2+ years’ experience in information systems in a manufacturing environment
Experience with KBM/AS400, JDE, TrakSYS and/or other ERP systems
Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Power Platform/Power Apps, Dynamics)
Strong Health and Safety awareness

Nice To Haves

Experience with data visualization tools (i.e. Power BI, Tableau, Alteryx) and SQL is desirable
Knowledge of computer network security protocols desirable
Project Management experience desirable
Strong leadership, organizational, interpersonal, and problem-solving skills
Excellent verbal and written communication
High level of drive and enthusiasm
Adaptable and flexible with positive, “can do” attitude
Willingness and ability to support, develop and train others
Think creatively and proactively propose solutions with an attention to detail

Responsibilities

Serve as first point of contact for business applications
Serve as a liaison between technical staff and user groups
Engage with internal teams to understand business requests, translate requirements into an analytical project approach, and support or lead projects through completion
Determines operational objectives by studying business functions, gathering information, and evaluating output requirements
Examines current business procedures and recommends improvements and controls by identifying problems or vulnerabilities
Work with internal/external customers to diagnose, review, and resolve incidents
Interpret information, ideas, and instructions and communicate clearly and accurately both verbally and in writing (including materials intended for distribution)
Identify and refer unresolved problems for resolution (internally or externally)
Maintain records of system incidents
Prepare technical reports by collecting, analyzing, and summarizing information and trends; develop and maintain documentation and standards (including SOPs, training guides, workflow diagrams, single-point lessons, etc)
May update and maintain user accounts and manage various permissions based on approved requests
Perform data validation using various reports generated from systems
Create and execute developed test plans to ensure desired results are achieved; support user acceptance testing
Provide system demonstrations and end user training
Maintains user confidence and protects operations by keeping information confidential
Participate in activities and research to maintain knowledge of industry developments
Collaborate with JM IT to ensure that all digital activities are delivered in a secure, robust, and supportable way within the JM IT guiderails
Support PGMS data strategy and data governance efforts
Identify opportunities for streamlining systems and processes to improve efficiency
Encourage safety and housekeeping practices and lead by example