Business Systems Analyst (Remote Eligible)

Boise State University • Boise, ID

3d • Remote

About The Position

This position manages maintenance activities within required deadlines and responds to the campus community's requests for maintenance while developing strategies and methods for automated system improvements. This position may have the opportunity to work remotely, where all work is performed from an alternative work location, either within or outside the state of Idaho. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities. The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho, and beyond. The Systems team is a crew of creative, solution-oriented professionals dedicated to architecting robust technological answers to the division's operational hurdles. We leverage a diverse toolkit of enterprise systems to ensure our internal partners have the data and automated workflows needed to prioritize student success. We believe in the force multiplier of smart software, and we’re looking for a Business Systems Analyst who shares our passion for shaping the future of higher education through technical excellence, precise documentation, and collaborative problem-solving.

Requirements

• Bachelor’s Degree and 2 years of experience, or equivalent progressively responsible professional experience.
• Ability to adapt to changing workplace technology.
• Highly organized, able to work effectively across organizational boundaries.
• Knowledge of systems analysis and operating system environments.
• Ability to develop technical documentation such as job recovery procedures, IT standards, or a data dictionary.

Nice To Haves

• At least 3+ years of experience performing functional requirements gathering, documentation, and User Acceptance Testing (UAT) within a higher education or enterprise software environment.
• At least 2+ years of experience configuring and managing low-code/no-code platforms (e.g., Quickbase) or enterprise student systems (e.g., PeopleSoft, Slate).
• At least 2+ years facilitating discovery sessions and documenting complex current and future state business processes for multi-departmental stakeholders.

Responsibilities

• Participates in software and integration testing; reviews, analyzes and documents test results and recommends changes to achieve desired results. Reviews new functionality and communicates and trains other system users.
• Analyze and review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements, maintain the development and production environments, run processes, and assist developers in diagnosing production problems.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems. Participate in group projects or in one-to-one meetings with client users to design, test, and train in the specific applications and improve their skills in systems analysis.
• Maintain and organize the backlog of pending system enhancements and defects to facilitate informed prioritization decisions.
• Serve as a functional representative during technical design discussions to ensure that solutions remain user-friendly and intuitive for staff.
• Proactively monitor system logs and user activity to identify potential technical errors or recurring training gaps among the staff.
• Manage data integrity efforts, including bulk data imports and exports and the generation of ad-hoc operational reports for divisional staff.
• Draft communication and prepare training resources to support the rollout of new system features and updates.
• Execute initial triage for user-reported issues, resolving routine inquiries such as access problems and basic report assistance.
• Facilitate discovery sessions with stakeholders to document current workflows and identify opportunities for process improvements within supported applications.
• May perform other duties as needed.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level