Business Systems Analyst
About The Position
Axos Bank is seeking a Business Systems Analyst to join the Centers of Excellence (CoE) within Enterprise Solutions. This role is responsible for the day-to-day administration, governance, and operational health of 13 enterprise platforms spanning workflow automation, document intelligence, API management, data visualization, and digital collaboration. The ideal candidate is a technically curious, process-oriented professional who can translate business needs into platform configurations, enforce governance standards across the software lifecycle, and serve as a trusted resource for citizen developers and business unit partners alike. This role will be located at our HQ in San Diego CA. or Centennial CO. location. Remote is not available.
Requirements
- Bachelor’s degree
- 3+ years of experience in a business systems analyst, platform administrator, or IT operations role
- 1+ year working within an Agile/Scrum environment
- Experience in a regulated industry (financial services, healthcare, or equivalent) preferred
- Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, DocuSign, Tableau or equivalent
- Demonstrated experience administering SharePoint Online including permissions management, PnP PowerShell scripting, and library governance
- Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support
- Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting
- Understanding of SSO/identity concepts (Entra ID, SAML, OIDC) and RBAC design patterns
- Exposure to secrets management and credential governance practices (Delinea/CyberArk or equivalent) a plus
Responsibilities
- Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and Azure DevOps
- Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change
- Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership
- Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion
- Triage automation failures and platform incidents; perform root cause analysis and document resolutions in ServiceNow
- Assist business units in translating process requirements into automation designs; escalate complex builds to senior engineers
- Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows
- Maintain integration credentials, API keys, and secrets management
- Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users
- Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (ServiceNow, ADO, or PMO)
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
