Business Systems Analyst

Hampton Lumber • Portland, OR

16d • Hybrid

About The Position

The Business Systems Analyst serves as a trusted advisor and strategic partner to assigned business areas within Hampton Lumber. By developing a deep understanding of business processes, objectives, challenges, priorities, and long-term goals, this role helps business leaders identify opportunities to improve processes, reduce friction, and achieve desired outcomes through the effective use of business systems and technology solutions. Operating at the intersection of business and technology, the Business Systems Analyst is not a technical development role, but rather a key liaison between business stakeholders and IT. The successful candidate maintains a strong understanding of Hampton's technology capabilities and digital strategy while serving as the voice of the business throughout the solution lifecycle. Working closely with stakeholders, subject matter experts, and technical teams, the Business Systems Analyst ensures technology initiatives are aligned with business priorities and deliver meaningful business value. Success in this role requires curiosity, empathy, business acumen, strong relationship-building skills, and a genuine desire to understand how the business operates. The Business Systems Analyst develops trusted relationships with business leaders, stakeholders, and end users, taking an empathy-based approach to understanding needs, challenges, and opportunities. This role requires periodic travel to office, manufacturing, operational, and field locations as needed to build and maintain business relationships, gain firsthand knowledge of business processes, and support projects and initiatives across the organization. This position reports to the Business Systems Manager and works closely with business leaders, subject matter experts, vendors, technical teams, and project stakeholders throughout Hampton Lumber.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Computer Science, Engineering, or a related field, or equivalent experience.
• 3–5 years of experience in business analysis, business systems support, process improvement, or related technology roles.
• Strong business analysis skills: ability to understand how systems, processes, and people interact.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
• Experience working with enterprise business applications and integrated business processes.
• Strong written and verbal communication skills.
• Ability to translate technical concepts into business language and business needs into technical requirements.
• Experience facilitating discussions with diverse stakeholder groups.
• Ability to manage multiple priorities in a dynamic environment.
• Demonstrated curiosity, initiative, and a customer-focused mindset.
• Comfort operating in ambiguous environments with evolving requirements

Nice To Haves

• Experience with ERP, CRM, financial, operational, manufacturing, inventory, logistics, human resources, or reporting systems.
• Knowledge of business process analysis and process mapping methodologies.
• Experience with project delivery methodologies such as Agile, Scrum, or Waterfall.
• Experience in commodity trading, manufacturing, forestry products, construction, distribution, or operations-focused environments.
• Familiarity with data analytics, reporting platforms, and system integrations.

Responsibilities

• Develop a deep understanding of assigned business functions, including their objectives, priorities, processes, challenges, performance measures, and strategic direction.
• Build trusted relationships with leaders and employees across supported business areas.
• Take an empathy-based approach when engaging stakeholders, seeking to understand both operational realities and desired business outcomes.
• Serve as a trusted advisor who helps business leaders evaluate opportunities, priorities, risks, and potential solutions.
• Maintain awareness of Hampton's technology capabilities and identify opportunities where systems, automation, analytics, or process improvements can create business value.
• Proactively identify opportunities to improve business processes, efficiency, user experience, and organizational effectiveness.
• Advocate for business needs while balancing enterprise standards, strategic objectives, and technical constraints.
• Identify and proactively remove sources of friction within business processes, technology solutions, projects, and stakeholder interactions to improve efficiency, collaboration, and business outcomes.
• Act as a functional subject matter resource for key business systems and applications.
• Assist in system testing, implementation planning, and ongoing support activities.
• Troubleshoot business system issues and coordinate with technical teams, vendors, and stakeholders to resolve problems.
• Support system upgrades, enhancements, integrations, and new implementations.
• Ensure business systems are properly documented and understood by end users.
• Collaborate with business stakeholders to define desired outcomes, success criteria, and measurable business value.
• Gather, document, and validate business requirements through interviews, workshops, observation, and ongoing stakeholder engagement.
• Partner with technical teams to design solutions that meet business needs while aligning with enterprise architecture, supportability, and long-term strategic goals.
• Represent business interests throughout the project lifecycle, ensuring stakeholder perspectives are consistently understood and considered.
• Communicate progress, decisions, trade-offs, and risks to stakeholders throughout solution development and implementation.
• Facilitate user acceptance testing and validation activities to ensure solutions achieve desired business outcomes.
• Gather feedback following implementation and help identify opportunities for continuous improvement.
• Build strong relationships with stakeholders across the organization.
• Facilitate discussions between business users and technical teams.
• Communicate clearly regarding requirements, priorities, risks, and project status.
• Support training efforts and help users adopt new systems and capabilities.
• Serve as a trusted partner focused on delivering practical business outcomes.
• Stay informed on emerging technologies, business system capabilities, and industry best practices.
• Contribute to the ongoing improvement of IT processes, standards, documentation, and service delivery.
• Support a culture of collaboration, learning, and continuous improvement.
• Maintain a continuous focus on improving how IT and the business collaborate, helping foster a culture of partnership, trust, innovation, and shared ownership of outcomes.

Benefits

• Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Opportunity to earn bonuses
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more
• Opportunities for paid training to support career advancement and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level