Systems Analyst - CX
About The Position
Trimble is seeking a Business Systems Analyst to lead the AECO Partner Relationship Management (PRM) platform and improve the post-sale digital partner journey. The role designs digital workflows, translates business strategy and customer feedback into enterprise-ready features, and supports global partners’ engagement with Trimble’s Customer Experience ecosystem. The analyst works across global business stakeholders, IS developers, and system architects to capture requirements and translate them into technical designs. The position also supports onboarding and adoption during worldwide PRM rollouts and uses usage metrics and partner interactions to continually improve platform performance and digital engagement. The role is based in Atlanta, Georgia, or Westminster, Colorado, with four days in the office and one day working from home. Travel is approximately 5–10%, or two to four sales meetings per year.
Requirements
- At least 3 years of experience as a Business Systems Analyst.
- Background in channel operations, business systems administration, or data analytics.
- Demonstrated proficiency with Salesforce CRM systems.
- Advanced Google Sheets capability for data modeling, metric evaluation, and reporting.
- Strong mathematical and analytical skills to evaluate platform metrics and usage trends.
- Experience designing, developing, and maintaining automated KPI dashboards and performance reports using tools such as Power BI, Tableau, or SQL.
Nice To Haves
- Hands-on experience with PRM software or Salesforce Communities.
- Background or familiarity with architecture, engineering, or construction (AEC) technology sectors.
Responsibilities
- Lead collaborative workshops with global stakeholders to map and capture partner portal requirements.
- Translate cross-functional user feedback into user stories, acceptance criteria, and end-to-end process workflows.
- Work with IS developers and system architects to turn business priorities into technical designs.
- Support user onboarding and promote tool adoption as a subject matter expert during worldwide PRM rollouts.
- Analyze usage metrics and partner interactions to optimize platform performance and digital engagement.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Time-off plans and retirement plans.
- Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses).
- Paid parental leave.
- Employee stock purchase plan.
- Bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
