Business Systems Analyst – Hyperion Planning Operations/Finance

Sun Life • Waterloo, ON

1d • CA$60,000 - CA$97,000 • Hybrid

About The Position

The Business Systems/Operation Analyst will use your knowledge of business objectives, processes, products, technology, and quality concepts to partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in a production support capacity. This role involves maintaining and governing planning and reporting systems using Oracle suite of applications (EPM Cloud, SmartView Ad hoc query) and providing business application support in a production environment to meet Service Level Agreements.

Requirements

• Undergraduate degree (or diploma) in Business, Computer Sciences, Math or other relevant discipline
• Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment
• Prior exposure to Oracle EPM Cloud and Smartview or a comparable planning and reporting solution preferred
• Accounting knowledge and overall understanding of financial systems is considered an asset
• Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks and achieve a valued result
• Sound problem-solving skills with the ability to quickly process information and present it clearly and simply
• Ability to employ key Data Governance practices to ensure high quality data analysis, including a holistic view, data types, relationships and interdependencies
• Strong analytical skills
• Skilled in test execution and understanding the outcome
• Ability to quickly react to unexpected changes in direction and ambiguity
• Action oriented, self-motivated, and solutions driven
• Utilizes team collaboration to create innovative solutions efficiently
• Strong communication skills with ability to communicate both business and technical concepts and align organization on decisions
• Knowledge of business analysis principles, incident management best practices and industry tools
• Good understanding of privacy, compliance, controls and security requirements

Responsibilities

• Provide day-to-day user and operational support for the Oracle EPM Cloud applications, including identification, tracking and troubleshooting of system issues, and administration/maintenance of system configurations.
• Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
• Develop clear, understandable, and audience-appropriate written documentation that accurately captures key information required to resolve issues.
• Communicate effectively and in a timely manner with business partners.
• Coordinate or participate in obtaining estimates from team members and provide them to the business for review and approval for baseline initiatives.
• Take ownership of support issues and engage the appropriate resources to resolve them.
• Ensure potential issues or operational risks are tracked and escalated in a timely manner.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
• Test enhancements with a focus on end-to-end validation prior to moves to production.
• Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements, and facilitate communication between business and technology areas to address business issues.
• Assist with the successful delivery of enhancements or other initiatives to support business needs by working with the Scrum Master/Lead Business Consultant/Product Owner.

Benefits

• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree