Business Systems Analyst

Verisk Analytics•Jersey City, NJ

2d•Remote

About The Position

We are looking for a candidate with job experience in WCIO compliance reporting to Data Collection Organizations (DCO) specifically for the WCPOLS and WCSTAT products. This knowledge is required to support our internal staff, our external clients and for the continuous improvement of systems and processes. Knowledge and use of WCDCI, WCMED and the Indemnity Data Call (WCIND) is also desired. You will support clients that use ISO’s wcPrism reporting services as it relates to new client implementations, existing client maintenance, system enhancements/fixes, and other various client support processes for all products. This will include monitoring of the DCO acceptance criteria and the provision of recommendations for wcPrism edit changes if/where necessary. You will proactively identify client data reporting issues from their system, wcPrism or DCO system(s) and provide specifications/information needed for wcPrism system updates to comply with DCO requirement changes. If necessary and as needed you will liaise with the DCO on behalf of Verisk or our clients. You will also be tasked with extensive research and analysis of customer data and regulatory requirements for problem resolution. The ideal candidate would be able to think logically and process information with a high level of detail, accuracy and efficiency while communicating the information proficiently across different internal and external organizational levels.

Requirements

Job experience in WCIO compliance reporting to Data Collection Organizations (DCO) specifically for the WCPOLS and WCSTAT products.
Knowledge and use of WCDCI, WCMED and the Indemnity Data Call (WCIND) is also desired.
College degree, preferably in Business Administration, and 3-4 years’ experience in Workers Comp data reporting required.
Proficiency of WCIO standards required.
Data Reporting Experience required.
Data Processing Experience required.
Data Analysis/Research Skills required.
Customer Service/Project Management skills required.
Excellent troubleshooting ability required.
Excellent oral/written communication and interpersonal skills required.
Proficiency in Microsoft Office, Microsoft Project or equivalent required.

Nice To Haves

Knowledge and use of WCDCI, WCMED and the Indemnity Data Call (WCIND) is also desired.

Responsibilities

Managing clients and client activities, by using an interactive ticketing system.
Assisting in the management of the product backlog and corresponding product roadmap.
Attending regularly scheduled and adhoc client meetings.
Providing support to staff and clients on the WCIO Standards and individual DCO requirements for WCPOLS, WCSTAT, WCDCI, WCMED, and WCIND.
Monitoring DCO circular announcements and providing the specifications/information needed for wcPrism system changes to comply with DCO requirement change.
Working closely with customers and the product engineering team to ensure client satisfaction and timely delivery of services.
Providing support to internal ISO staff based on specific assignments and subject matter.
Keeping divisional management apprised of customer issues during and after integration as well as providing updates regarding account progress and potential red flags.
Continuously reviewing internal processes and procedures to ensure that they meet the needs of clients.
Research, diagnostics and issue resolution.