Business Systems Analyst - Sales and Service Consumer Systems

Regions Bank•Hoover, AL

1d•Onsite

About The Position

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department.

Requirements

High School Diploma or GED and seven (7) years of related experience
Bachelor's degree and three (3) years of related experience
Ability to plan, schedule and execute multiple concurrent activities
Ability to work in a team environment
Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
Ability to research, analyze data, and derive facts
Excellent communication and customer service skills
Excellent organizational and analytical skills
Knowledge of applicable testing tools
Problem solving and priority management skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Advanced concepts, practices, and procedures for analyzing business processes
Critical thinking and strategic planning
Excellent written and verbal communication skills
Ability of leading and influencing cross functional teams
Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Banking or financial services industry experience
Experience providing application support to include troubleshooting
Experience with business intelligence tools
Familiarity with agile and/or waterfall methodologies
Working knowledge of Agile software development or other iterative development methodologies
Experience managing vendor relationships and coordinating projects with third party vendors
CRM system experience
Experience with Atlassian planning and collaboration tools (JIRA, Confluence, etc.)
SQL experience preferred but not required
Familiarity with Sales and Service application

Responsibilities

Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Analyzes and evaluates existing or proposed systems and devises computer programs, systems, and related procedures to process data
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
Prepares program specifications and diagrams and develops coding logic flowcharts
Encodes, tests, debugs, and installs the operating programs and procedures in coordination with computer operations and user departments
Reviews progress and evaluates results
Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
Certain business groups may require on call support rotation after hours and/or weekends
Works with change requestor(s) to understand and document business needs via a requirements/specification document for moderately complex operating software programming applications
Analyzes and evaluates how proposed requirements impact existing systems, business processes or procedures, and end user experience
Develop and Review Key Performance Indicators (KPIs) for system enhancement requests and evaluates results
Actively participates in system release management activities, such as user acceptance testing, SME for reviewing procedures and training, pilot/production support.
Subject matter expert for system capabilities and how they meet the business needs
Participates in prioritizing system changes to support business group and enterprise strategic objectives
Manage risk by ensuring business objectives, activities, system controls and functionality meets or exceeds Regions risk management expectations or protocols
Facilitates communication with key stakeholders across business and technology
Analyzes regulatory and industry trends to understand and influence business or system process enhancements
May assists in vendor relationship management including responding and sending requests, managing risks, and ensuring compliance adherence
Works with stakeholders to research and provide remediation strategies for system functionality or design flaws
Provides support functions to maintain system functionality