Business Systems Analyst

CGI•Knoxville, TN

31d

About The Position

CGI is seeking a passionate, detail-driven Business Systems Analyst to empower our Payment Integrity team. Join a high-impact, results-oriented group where your contributions directly influence our success, and collaboration with a dynamic, cross-functional team is at the core of our operations. As a Business Systems Analyst, you will serve as the strategic bridge between business objectives and cutting-edge technical solutions. You will partner closely with engineering teams, leadership, and customers to define requirements, architect scalable solutions, and drive delivery within a fast-moving, evolving environment. Your expertise in identifying business needs, translating them into clear, actionable specifications, and guiding execution will be essential to delivering meaningful outcomes. Step into a professional role where your analytical mindset, creativity, and problem-solving skills fuel innovation and drive a significant impact. As a Business Systems Analyst, you will be instrumental in transforming conceptual ideas into robust, real-world solutions. You will collaborate closely with internal and external partners to uncover business requirements, translate them into comprehensive system specifications, and guide them from inception to deployment. From initial design through rigorous testing and launch, you will play a key role in shaping innovative features that enhance functionality, elevate usability, and deliver an exceptional customer experience.

Requirements

Experience: 5+ years of experience analyzing business processes and application systems.
Domain Requirement: Functional Business Analysis expertise in Healthcare Payment Integrity is required.
Agile Proficiency: Demonstrated experience supporting Agile delivery in partnership with Scrum Masters, Project Managers, QA, and development teams.
Analytical Depth: Strong background in system and data analysis across enterprise-level platforms and services.
Architectural Understanding: Ability to understand and articulate technical architecture concepts, including Service Oriented Architecture (SOA), data modeling, application design, and infrastructure components.
User Experience: Experience collaborating with UX teams to influence web and mobile interfaces.
Methodology: Practical knowledge of Agile and SCRUM methodologies with hands-on sprint execution experience.
Technical Tools: Proficiency with SQL and database query tools; experience with data mapping and transformation is highly desirable.
Platform Customization: Experience creating workflows, templates, and customizations for team collaboration platforms.
Modeling Skills: Ability to develop and interpret technical diagrams, such as process flows, data flows, sequence diagrams, and other modeling artifacts.

Nice To Haves

Domain Expertise: Experience in healthcare and familiarity with mobile/web technologies is highly preferred.
Innovation: Experience using AI tools and techniques to enhance efficiency and solution quality is a significant plus.
Healthcare Claims: 3+ years of experience specifically working with healthcare claims and/or Payment Integrity.
Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field preferred.

Responsibilities

Requirements Translation: Convert complex business processes and functional needs into structured documentation, including use cases, user stories, and process flows.
Agile Collaboration: Partner with Scrum Masters, Project Managers, QA teams, and developers to support seamless delivery within Agile frameworks.
Facilitation: Lead and facilitate Joint Application Design (JAD) sessions to gather requirements, analyze impacts, and define solution artifacts.
System & Data Analysis: Perform detailed analysis across platform components and enterprise data sources.
Technical Literacy: Apply strong analytical and technical skills to interpret and communicate architectural concepts (e.g., SOA, data models, web/mobile application design, and infrastructure).
UX Partnership: Collaborate with UX teams to influence and refine mobile and web user experience designs.
Stakeholder Communication: Communicate effectively with both technical and non-technical stakeholders through clear, concise verbal and written reporting.
Process Improvement: Contribute to continuous improvement initiatives within Agile/SCRUM methodologies.
Data Proficiency: Utilize SQL and other query tools to analyze data; experience with data mapping, transformation, and data movement is a distinct advantage.
Cross-Functional Alignment: Work collaboratively across diverse groups to facilitate productive discussions and ensure organizational alignment.
Adaptability: Operate effectively in a dynamic environment with shifting priorities, maintaining a high level of organization and meticulous attention to detail.
Quality Assurance: Participate in testing activities; collaborate with QA to define, evaluate, and refine test scenarios and acceptance criteria.
Business Acumen: Partner closely with Product Owners, Business Leads, and Program Managers to solve complex problems.
Project Management: Apply project management principles and best practices gained from structured project environments.