Business/Systems Analyst

CACI International•Annapolis Junction, MD

1d•$86,600 - $181,800•Onsite

About The Position

Join a high‑impact team supporting critical intelligence community systems and applications. In this role, you’ll blend systems analysis, technical support, and expert documentation to ensure smooth operation, clear communication, and mission‑focused system enhancements. You’ll collaborate with users, developers, and government stakeholders—helping translate complex technical needs into actionable insights, reliable documentation, and effective solutions. If you enjoy problem‑solving, translating ideas into clarity, and making systems work better for everyone, this role is for you.

Requirements

An active NSA TS/SCI with Polygraph
High school diploma or equivalent
Associate’s degree in a technical discipline OR four (4) years of additional relevant experience in place of the degree
Minimum 5 years of experience as a technical writer on programs/contracts of similar scope and complexity
Minimum 3 years of hands-on experience with AEA or Intelligence Community (IC) tools/capabilities
Solid understanding of product workflows in operational environments
Proficiency with MS Word, PowerPoint, and Visio

Nice To Haves

Bachelor’s degree from an accredited university
Experience with JIRA, Confluence, and Microsoft products
Background collaborating with developers to build technical documentation and training materials
Strong command of grammar and the ability to produce clear, structured, and user‑friendly technical writing across document types

Responsibilities

Collect, clarify, and define client requirements; provide guidance on process best practices
Conduct business and systems analysis to identify opportunities for improving workflows
Partner with clients to understand needs and develop/recommend viable solutions
Produce functional design specifications aligned to user and operational requirements
Address complex user inquiries and ensure follow‑up for customer satisfaction
Serve as a primary communication bridge to the customer CSC team for operational awareness
Provide troubleshooting support across data flow issues, networks, hardware, and software
Collaborate with end‑users, management, IT personnel, vendors, and Government stakeholders
Identify recurring user challenges and partner with development, UX, and product teams to resolve them
Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support
Write and edit diverse technical content: installation guides, configuration documentation, how‑to resources, system engineering docs
Develop code documentation, implementation guides, and end‑user guides
Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation
Manage and maintain an organized internal documentation library
Coordinate document layout and design, ensuring adherence to 508 compliance standards
Prepare reports, responses, and briefings tailored for technical and non‑technical audiences
Support onboarding, training, assignment, and quality checks for junior team members
Provide guidance and direction to help desk technicians
Follow and maintain current AEA SOPs and Outreach SLAs
Maintain and update ticket tracking tools
Collaborate in a team-oriented, mission-focused environment