Business Systems Analyst, Procure-to-Pay

DoorDash USA

14h•$100,600 - $148,000

About The Position

The Business Technology - Procure-to-Pay (P2P) team builds and supports the systems that run how DoorDash buys and pays for goods and services, from sourcing and procurement through accounts payable. We partner closely with Finance leaders and teams, including Procurement, Sourcing, Accounts Payable, Accounting, and Internal Audit, to build the systems that enable their work. Our goal is to continuously provide these teams with scalable, reliable, and well-controlled tools that make their work faster, simpler, and more accurate. We are a small, collaborative team that moves fast and has ambitious goals. As a Business Systems Analyst (BSA) on the Business Technology - P2P team, you will play a key role in building, maintaining, and improving the systems that power our Procure-to-Pay processes. You will build and maintain the back-end configuration and automations for these systems and support them on a daily basis, such as Coupa, Zip, IntelAgree, etc. You will own the day-to-day health of your systems. That means working with Finance partners to understand how they work today, turning their needs into clear requirements and designs, configuring and testing solutions, and supporting the teams who use them. You will dig into the root cause of issues, solve repeat problems with targeted improvements, and keep clear documentation so our systems stay reliable as we grow. You will also help us work smarter. A core part of this role is finding opportunities to remove manual work through process automation, system integrations, and emerging AI tools, and then delivering those improvements from idea to launch. You will partner with Finance leaders, IT teams, and Internal Audit to make sure the solutions you build are reliable, secure, and ready for our Sarbanes-Oxley (SOX) audits. In your first 30 to 90 days, you will learn our systems and business processes, take on support requests, and deliver your first improvements. Within six months to a year, you will own a set of systems or processes end to end while becoming a trusted partner to Finance teams. This role is ideal for an analyst who enjoys the mix of understanding business processes and getting hands-on with the technology behind them. You will report into Lead, Finance Systems on our Business Technology - P2P team in our People Technology & Insights organization

Requirements

A bachelor’s degree and 3+ years of experience supporting, configuring, or implementing Finance or business systems, including hands-on work with Coupa.
Understanding of Procure-to-Pay processes, including direct and indirect procurement, sourcing, and accounts payable, and how they connect to the enterprise resource planning (ERP) system and other related systems.
Experience with Finance systems and the integrations between them, and ability to work comfortably with tools such as Coupa, Zip, IntelAgree, etc.
Ability to gather requirements from business partners, translate them into clear designs and test plans, and deliver solutions that work as intended.
Experience building automations and/or using AI tools in Finance system workflows.
Comfortable working with data to find root causes, answer questions, and use the data to improve productivity and efficiency.
Understanding of the importance of system controls, documentation, and change management, and experience supporting audits.
Ability to communicate clearly with both technical and non-technical partners, and ability to turn complex topics into simple recommendations.
Organized, takes ownership, and can manage multiple initiatives at once in a fast-paced and growing environment.

Responsibilities

Configure and maintain our Procure-to-Pay systems, including workflows, approvals, integrations, and reports, so that Finance teams can rely on them every day.
Resolve system requests and incidents quickly, find the root cause of issues, and implement durable improvements that boost customer satisfaction.
Work with Procurement, Accounts Payable, Accounting, Sourcing, IT, and various other teams to understand their goals and turn them into clear requirements, designs, and well-tested solutions.
Streamline manual work by building automations and system integrations that improve efficiency, speed, and data accuracy for Finance teams.
Explore ways to apply AI and automation to relevant workflows, and bring the best ideas to life.
Plan, manage, and execute projects and keep partners informed with clear plans, timelines, and updates.
Work closely with Internal Audit, Accounts Payable, and Procurement to support periodic SOX audits, and apply sound design and change-management practices to keep our systems compliant.
Learn how our Finance systems fit together, contribute to our technology roadmap, and continuously improve processes for our partners.