Business Systems Analyst – Order to Cash (OTC)

Ocean Spray • Lakeville, MA

3d • Remote

About The Position

The Business Systems Analyst (BSA) is responsible for analyzing and improving business processes and systems. The BSA will assist with the design, development, and deployment of optimized, integrated, automated solutions, specifically related to Supply Chain functions across Order-to-Cash processes like Customer Master, Order Management, Pricing, Billing, Shipping, and Invoicing to enhance organizational efficiency and effectiveness. The BSA will also collaborate with IT teams to implement solutions, conduct testing, and ensure successful deployment. Key responsibilities include identifying areas for improvement, developing process models, and providing ongoing support and training to users. This role will be the functional expert in SAP S/4HANA SD/OTC and a critical component of our SAP Delivery Solution Team, working with key business stakeholders and product teams to prioritize and deliver enhancements, projects, and enable capabilities that provide value to the cooperative. The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such, the role requires keen attention to detail. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT systems. A Day in the Life... Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design, and deliver implementations and enhancements within SAP S/4HANA SD/OTC. Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions. Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems, and overseeing, monitoring, and closely working with 3rd party offshore support teams and/or Vendor support teams. Document and diagram existing system and business processes and analyze for more efficient methods. Translate functional business requirements into technical requirements working within an agile team. Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions. Coordinate and perform use case tests, end-user reviews, and post-implementation support. Deliver orientation and training to end users for new capabilities, enhancements, and projects, including writing documentation. Provide production support, RCA, and research application incidents working with developers, end-users, and the Application support team. Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and the Application support team to ensure delivery of prioritized requests in a timely manner.

Requirements

• Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions
• Functional and Technical knowledge of SAP S/4HANA SD/OTC
• Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing
• Proficiency in business process modeling and documentation tools
• Knowledge of software development lifecycle (SDLC), Agile and project management methodologies
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams
• Demonstrated ability to manage multiple priorities in a fast-paced support and project environment
• Ability to work independently while escalating risks and issues appropriately
• Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities
• Bachelor's or University Degree (Required)
• At least 3 Years of Experience

Nice To Haves

• 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business
• Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/ aATP) capabilities preferred
• Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus
• Knowledge of APIs and other integration methodologies
• Enhancement & production management experience
• Experience working in a team-oriented, collaborative environment

Responsibilities

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC
• Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions
• Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams
• Document and diagram existing system and business processes and analyze for more efficient methods
• Translate functional business requirements into technical requirements working within an agile team
• Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions
• Coordinate and perform use case tests, end-user reviews and post-implementation support
• Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation
• Provide production support, RCA and research application incidents working with developers, end-users, and the Application support team
• Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner

Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Life and accident insurance
• Employee assistance program
• Telehealth services
• 1:1 health coaching
• Supportive benefits for all the stages of your life
• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
• Short-Term Incentive/Performance bonuses
• Flexible scheduling options
• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
• Holiday pay for 12 holidays
• Career development and growth opportunities
• Tuition/Education assistance programs
• Access to LinkedIn Learning
• Scholarship programs for children of employees
• Parental leave
• Bright Horizons Family Solutions – Back-up care, tutoring, etc.
• Adoption assistance
• Bereavement leave
• Up to $300 fitness reimbursement
• Up to $300 massage reimbursement
• Employee appreciation events
• Employee discounts
• Charitable giving

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level