Business Systems Analyst - Learning Management System

Lawrence Livermore National Laboratory•Livermore, CA

52d•$93,090 - $113,988•Hybrid

About The Position

We're looking for a Business Systems Analyst for our Learning Management System (LMS) application and help desk team. You will play a critical role in writing application feature specifications, administering the system and handling complex Help Desk tickets. You will work with stakeholders, users, developers and training coordinators to ensure that our LMS is configured to meet new business needs and that bug fixes are made. We are looking for someone who has strong business and functional understanding of Learning Management Systems but also has some comfort level with more technical areas around reporting (some familiarity with SQL preferred), xAPI learning standards and systems integration experience (e.g., APIs, database views, file transfer). The Business Systems Analyst will help maintain and optimize our enterprise LMS, ensuring ongoing system administration, and providing user support through our help desk. This position is ideal for candidates with a strong analytical mindset, technical proficiency, and a passion for supporting organizational learning initiatives. This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week. This is a Flexible Term appointment 1-2 years in length.

Requirements

Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA).
Bachelor's degree in Business. Human Resource, Management information Systems or equivalent combination of education and related experience.
Experience as a Business Systems Analyst or similar role, preferably with LMS administration.
Familiarity with enterprise a LMS platforms (e.g., Cornerstone, SAP SuccessFactors, Workday, Oracle, or custom built).
Strong analytical, problem-solving, and communication skills.
Experience with help desk ticketing systems and customer support.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with reporting tools.
Experience creating training materials and delivering end user training for system enhancements or new implementations.
Experience writing requirements, test plans and conducting test cases for system implementations, upgrades, or enhancements.
Advanced communication skills and negotiation skills to inform and influence team members and stakeholders.
Experience working effectively both independently and as a member of a team.

Nice To Haves

Understanding of Agile methodologies for software development and project management.
Basic understanding of SQL and viewing database tables to triage customer issues.
Experience with xAPI learning standard.
Experience as a Product Owner

Responsibilities

Collaborate with business stakeholders to gather requirements, analyze workflows, and recommend system enhancements.
Serve as a Product Owner for LMS features to create and maintain product roadmap and backlog.
Administer and configure the enterprise LMS, including user management, course setup, content uploads, and system updates.
Serve as a primary point of contact for LMS-related inquiries, troubleshooting issues, and resolving user support tickets via the help desk.
Document processes, system configurations, and user guides to support training and onboarding.
Monitor system performance, conduct regular audits, and ensure data integrity and security.
Collaborate with IT and development teams to on new features, bug fixes, integrations, and technical support.
Generate and analyze reports and system metrics.
Write test plans and conduct test cases for enhancements, new features and integrations within the LMS environment.
Provide training and support for end-users and administrators as needed.
Perform other duties as assigned.