Business Systems Analyst III (AI and Chat bot technology focus)

TD•Toronto, ON

1d•Onsite

About The Position

This role is part of an enterprise-wide product and delivery ecosystem, acting as a bridge between business and technology. The team collaborates on critical initiatives to ensure secure and stable operations, develop new capabilities, and deliver seamlessly for both customers and colleagues. The organization is at the forefront of digital transformation, investing in technology and talent to drive innovation and growth. As a Business Systems Analyst, you will play a critical role in shaping the future, influencing key decisions, and ensuring that business systems create lasting value. You will have the opportunity to work with passionate professionals, expand your skills, and make a meaningful impact on the organization and its stakeholders. The Business Systems Analyst is a pivotal member of the technology and business solutions team, responsible for bridging the gap between organizational strategy and technical execution. This role involves analyzing complex business processes, designing efficient systems, and ensuring that technology solutions drive tangible business outcomes. The Senior Business Systems Analyst acts as a trusted advisor to both business stakeholders and technology teams, facilitating collaboration to deliver solutions that support corporate objectives and enhance user experience. As the organization evolves through digital and AI enabled transformation, this role requires curiosity and forward-looking thinking to help shape solutions that responsibly and effectively leverage emerging technologies, including Artificial Intelligence, to improve business processes and user experiences.

Requirements

Undergraduate degree in related field or relevant certifications.
Minimum 3-5 years of experience in business analysis, systems analysis, or related roles in a corporate or technology enabled environment.
Solid knowledge and experiences in Agile or SAFe Agile methodologies, including practices, ceremonies, and documentation standards (i.e. Behavior Driven Development BDD).
Demonstrated understanding of software development lifecycle (SDLC), business systems integration, and process automation concepts.
Experience using analytical and documentation tools such as MS Office, process modeling tools, and Atlassian tools including Confluence and Jira is an asset.
Exposure to data analysis, SQL, data analytics, and business intelligence platforms is beneficial.
Demonstrated foundational knowledge of Artificial Intelligence (AI) concepts and use cases, with a strong interest in understanding how AI can be leveraged within enterprise systems, business processes, and customer or colleague experiences.
Ability to collaborate effectively with technology partners to translate AI related capabilities into clear business requirements and value driven outcomes.
Strong problem solving and analytical skills, with the ability to break down business needs into clear, structured requirements.
Attention to detail and an organized approach to managing information.
Clear written and verbal communication skills, with the ability to convey information to both technical and non-technical audiences.
Experience participating in meetings, workshops, demos and collaborative working sessions.
Ability to work effectively within cross-functional teams and building positive working relationships with stakeholders.
Flexibility to adjust to changing business priorities and emerging technologies.
Willingness to learn and grow skills as new technologies and practices emerge.
Ardent to work multi-functionally and independently.

Nice To Haves

Experience using analytical and documentation tools such as MS Office, process modeling tools, and Atlassian tools including Confluence and Jira is an asset.
Exposure to data analysis, SQL, data analytics, and business intelligence platforms is beneficial.

Responsibilities

Collaborate with pod members/business stakeholders to plan, elicit, analyze, document, communicate and lead the delivery of detailed functional and non-functional requirements in alignment with Delivery Execution Framework (DEF) and TD Behavior Driven Design (BDD) Standards.
Create and maintain detailed documentation including business requirements, process flows, use cases, user stories, and technical specifications. Ensure documentation remains current with clarity, accuracy and traceability.
Active participation in brainstorming and storymapping sessions.
Refine user stories to ensure requirements are clearly understood by all stakeholders and meet the expected business needs/desired outcomes.
Conduct analysis in current business processes and workflows (AS-IS) to understand existing capabilities and identify improvement opportunities.
Responsible for the documentation of AS IS and TO BE process maps and contribute to recommendations that align with best practices and business goals.
Translate business requirements into system specifications by working closely with technology partners.
Participate in solution design discussions, ensuring alignment to documented requirements and enterprise standards, and assist in maintaining end to end traceability throughout delivery.
Contribute to testing activities by validating scenarios and outcomes against documented requirements.
Support implementation and deployment activities to help ensure solutions meet intended business needs.
Engage with business and technology stakeholders to support requirement clarification, issue resolution, and ongoing communication.
Participate in PI Planning, Sprint Planning, Demos, refinement sessions, and meetings as required.
Liaise with third-party vendors and consultants as needed, ensuring their deliverables align with TD standards and business needs.
Continuously enhance knowledge/expertise in business analysis practices and stay current with emerging technology trends, including Artificial Intelligence (AI).
Develop and maintain an informed understanding of how AI driven solutions such as automation, analytics, and intelligent decision support can be applied to business processes and technology solutions.
Build expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Continuously enhance knowledge of business domains and their products/services.