Business Systems Analyst III

Busey Bank•Champaign, IL

20h•$80,000 - $115,000

About The Position

The Business Systems Analyst III performs advanced maintenance and user administration for key banking systems. They coordinate many server and software updates to ensure systems remain current. They will bring their expertise and experience to our team by providing oversight in the review of systems and processes providing feedback to peers when needed.

Requirements

Knowledge of: Performance team management, feedback and career development
Strong oral and written communication skills
Strong interpersonal skills
Strong time management and organizational skills
Project implementation and solution engineering
Proven capacity to understand complex business and technical concepts
An understanding of formal change control procedures and disciplines
The support of applications, processing, and business areas
Microsoft Office
Ability to: Set clear expectations and goals
Understand team members strengths, challenges and motivations
Analyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are required
Take initiative, be creative, flexible, and have the ability to adapt to a changing environment
Work effectively to promote a team environment
Escalate issues in a timely manner
Work independently to support multiple systems, and support tasks
Work well with technical and non-technical resources
Demonstrate agility to solve complex problems independently
Read, analyze, and interpret general business standards, technical procedures, or banking regulations
Learn new or complex material quickly and readily transfer knowledge gained to everyday activities.
Solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
Effectively document processes for technical and business users
Complete challenging work requests and projects in an effective and timely manner with little supervision
Balance multiple concurrent requests in accordance with organizational priorities and direction from leadership
Experience implementing new systems and technologies
Prior managerial experience in the finance industry
Bachelor’s degree or 5+ years of work experience in a related support role
3+ years experience working in the financial services industry
Ongoing desire to stay current with emerging technologies and methodologies

Nice To Haves

Experience with Jack Henry systems and interfaces highly desired

Responsibilities

Lead and manage the Business Systems Analyst team providing guidance and technical expertise while fostering a collaborative and results driven team culture
Recommend and implement improvements to current processes related to business systems
Assist with the installation, configuration, and support the company’s applications and software
Backup the addition and removal of associates from systems (onboarding and offboarding process)
Assist with resolving problems of a technical nature
Assist with testing methodology, scenarios, and execution
Assist users in resolving problems and answer questions with minimal supervision
Develop working relationships with third-party vendor support departments
Identify opportunities to leverage existing technologies and vendor relationships
Work with vendors and internal staff to install and configure new ATMs
Proactively monitor ATMs and work with vendor support to correct issues when they arise, escalating critical issues as needed
Manage ServiceNow incidents while maintaining frequent communication with end-users on troubleshooting efforts
Manage and administer user rights and roles in key banking applications
Conduct administrative support of systems and special projects, as needed