Business Systems Analyst III - Coupa Administrator

First Citizens Bank • Raleigh, NC

4d • Remote

About The Position

Overview This is a remote role that may only be hired in the following location: North Carolina. Preference is given to those candidates located in the Raleigh, NC area. This Business Systems Analyst role is within the Corporate Technologies department and is responsible for providing technical and operational business technology support for Corporate Procurement and Sourcing business functions. In this role, you will work closely with our Business Owners, perform needs assessments to determine business requirements, develop and implement functional specifications for assigned portfolio systems. This position ensures that developed solutions support Bank strategic and tactical objectives through analysis activities. Responsibilities Leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to business units or associates and may provide a leadership role for less experienced analysts. Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes, and assists in correcting. Ensures compliance through testing and analysis. Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results. System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output. Qualifications Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support Preferred qualifications: COUPA Application Support Traditional BSA discipline and methods Jira and ability to operate within an Agile framework Technology SDLC and Corporate Change Management controls ServiceNow and ability to triage and complete root cause analysis on incidents SaaS solution model, Middleware/API framework and Security solutions Knowledge of Procurement and Sourcing corporate domains and associated industry standard technologies (i.e. Coupa). Familiarity with core business functions: Employee Expense Management, Contracts and Purchase Orders/Purchase Requisitions, Supplier/Vendor Management and general accounting, Invoicing and Accounts Payable. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Requirements

• Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support
• OR
• High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support

Nice To Haves

• COUPA Application Support
• Traditional BSA discipline and methods
• Jira and ability to operate within an Agile framework
• Technology SDLC and Corporate Change Management controls
• ServiceNow and ability to triage and complete root cause analysis on incidents
• SaaS solution model, Middleware/API framework and Security solutions
• Knowledge of Procurement and Sourcing corporate domains and associated industry standard technologies (i.e. Coupa).
• Familiarity with core business functions: Employee Expense Management, Contracts and Purchase Orders/Purchase Requisitions, Supplier/Vendor Management and general accounting, Invoicing and Accounts Payable.

Responsibilities

• Leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank.
• Performs at the highest level of service complexity in support of system operations, performance, and usage.
• Develops solutions and specifications to resolve process issues, which may involve elements of testing and development.
• Serves as a resource to business units or associates and may provide a leadership role for less experienced analysts.
• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes, and assists in correcting. Ensures compliance through testing and analysis.
• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees