Business Systems Analyst II

Whoop•Boston, MA

4d•Onsite

About The Position

WHOOP is hiring a Business Systems Analyst II to join the Business Systems team. This role requires a solid technical foundation paired with the ability to understand user needs and make sound implementation decisions. The ideal candidate is curious about how a business runs, comfortable learning new platforms quickly, and takes pride in owning the systems they manage. This role bridges Finance, Operations (Supply Chain, Manufacturing, Quality, Logistics), Membership Services, and Engineering, ensuring systems can scale with rapid growth. The position involves working across business systems including ERP, order management, CRM, support, and reporting tools, with ownership from requirements through rollout, collaboration with team members, and decision-making to advance projects. This role is based in the WHOOP office in Boston, MA, and relocation may be required.

Requirements

BS in Information Systems, Computer Science, Business, or equivalent experience.
2+ years of experience in business systems analysis, systems administration, or systems implementation.
Hands-on experience configuring and administering at least one business-critical platform (ERP, CRM, order management, or support).
Understanding of core finance or operations processes, and how data moves between systems.
Exposure to scripting, APIs, or automation tooling, with the appetite to go deeper.
Ability to translate business processes into system designs and technical requirements.
Strong problem-solving skills with attention to detail and analytical rigor.
Effective communication skills, collaborating well across technical and non-technical teams.
Proven ability to independently manage multiple projects and priorities in a fast-paced environment.
Self-starter mentality with a high degree of ownership and accountability, comfortable driving work forward with limited direction.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with high-quality standards.

Nice To Haves

Hands-on experience with NetSuite, Salesforce, or a comparable enterprise platform
Experience building or supporting integrations (middleware, iPaaS, APIs, or ETL tools)
Experience with SQL, reporting, or data analysis tools
Experience with WMS, TMS, POS, or related operational platforms
Familiarity with EDI workflows and partner integrations

Responsibilities

Own projects end-to-end: scoping, build, testing, rollout, and support.
Become the go-to owner for a set of business systems and processes, partnering with Finance, Operations, Member Services, and Engineering.
Drive requirements gathering, solution design, testing, and deployment for system enhancements and projects.
Configure and administer business-critical platforms: workflows, custom objects, permissions, reports, and automations.
Build and support integrations between systems, in collaboration with Engineering.
Own and improve end-to-end processes such as order-to-cash, procure-to-pay, fulfillment, or member support workflows.
Own day-to-day system support: troubleshoot user issues and data errors and drive them to resolution.
Plan and execute user acceptance testing and lead change management for rollouts.
Develop technical documentation, process guides, and training for end users.
Proactively identify opportunities for automation and efficiency improvements, and implement them.
Own day-to-day NetSuite support: troubleshoot user issues and data errors and drive them to resolution.
Utilize AI platforms and tools to improve workflows, accelerate analysis, prototype solutions, and increase team efficiency.