Business Systems Analyst II (Exempt)

Benefis Hospitals•Great Falls, MT

About The Position

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! An intermediate-level position responsible for independently configuring, maintaining, and optimizing Epic and related applications. This role collaborates with business and IT teams to analyze workflows, resolve complex issues, and implement system improvements that support efficient and regulatory compliance. Independently manages the configuration, testing, implementation, and ongoing maintenance of assigned Epic modules. Troubleshoot and resolve complex application issues, document solutions, and share lessons learned with colleagues to strengthen team knowledge. Works with business and IT teams to analyze workflows, recommend improvements, and implement changes that support both efficiency and best practice standards. In addition, will coordinate with vendors and internal stakeholders to ensure technical solutions meet operational needs and compliance standards. This role also develops and delivers end-user training on new features or workflow adjustments and contributes to Epic project teams, ensuring system enhancements are aligned with organizational objectives. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.

Requirements

Bachelor’s degree in Healthcare, Information Technology, or a related field required; equivalent experience may be considered.
Minimum of three (3) years of experience in healthcare IT, business systems support, or business operations.
Experience configuring, implementing, and supporting associated Epic modules required.
In-depth understanding of Epic applications, business workflows, system configuration, and end-user technologies.
Current Epic certification(s) in one or more modules required or must be obtained within three (3) months of assignment.
Strong communication, problem solving, and collaboration skills.
Commitment to maintaining certifications and ongoing professional development.
Proven ability to manage multiple competing priorities effectively.
Exhibit professionalism, adaptability, and a commitment to service excellence.

Responsibilities

Configuring, maintaining, and optimizing Epic and related applications.
Collaborating with business and IT teams to analyze workflows, resolve complex issues, and implement system improvements that support efficient and regulatory compliance.
Managing the configuration, testing, implementation, and ongoing maintenance of assigned Epic modules.
Troubleshooting and resolving complex application issues, documenting solutions, and sharing lessons learned with colleagues.
Analyzing workflows, recommending improvements, and implementing changes that support both efficiency and best practice standards.
Coordinating with vendors and internal stakeholders to ensure technical solutions meet operational needs and compliance standards.
Developing and delivering end-user training on new features or workflow adjustments.
Contributing to Epic project teams, ensuring system enhancements are aligned with organizational objectives.
Performing all job duties or job tasks as assigned.
Following and adhering to all requirements, regulations and procedures of any licensing board or agency.
Complying with all Benefis Health System’s organization policies and procedures.