Business Systems Analyst II

Macerich • Phoenix, AZ

8d • Onsite

About The Position

The Business Systems Analyst (BSA) serves as the primary liaison between Revenue Accounting stakeholders to gather, analyze, and validate requirements for changes to business processes, policies, and systems. They work closely with stakeholders to understand issues and enhancement requests over the commercial real estate Yardi modules, then document, prioritize, and design solutions in collaboration with departmental power users . BSAs play a key role in application strategy, change management, and process optimization, contributing to cross-functional initiatives and process improvements. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Requirements

• Experience with business applications, data analysis, and process improvement.
• Working knowledge of MS Office, Visio, and project/task management software.
• Basic understanding of SDLC methodologies.
• Working knowledge of core business applications or development environments in one or more of the following areas: ERP systems (Yardi Voyager or Elevate preferred) Commercial real estate or accounting systems
• Demonstrates initiative and the ability to learn new tasks quickly.
• Able to meet deadlines and approach work in a methodical, organized manner.
• Able to manage competing tasks and projects while maintaining quality standards.
• Keeps managers and teammates informed of task status and progress.
• Communicates clearly and professionally with team members and stakeholders.
• Collaborates effectively to ensure alignment and shared understanding.
• Provides timely responses to inquiries and requests.
• Adheres to company and department operational processes, including project, incident, change, and knowledge management.
• Maintains awareness of risk management principles.
• Follows cyber and privacy requirements to protect data integrity, confidentiality, and availability.

Nice To Haves

• Strong preference for applicants with experience in the Real Estate industry, or past experience with Yardi Commercial, Oracle Property Manager, JDE Real Estate Management, CTI Property Management or Property Management MRI.

Responsibilities

• Analyze complex business problems for Revenue Accounting and assess how existing systems or business processes can be modified, or new automated systems implemented, to solve them.
• Facilitate meetings, including requirements gathering and solution design sessions with various business units.
• Be well versed in Revenue Accounting modules, system admin, user access, application functionality, and business group processes for the applications that they support. Use that knowledge to troubleshoot and figure out the root cause of issues and come up with alternative processes or work arounds.
• Provide timely resolution for the applications under their responsibility for logged user incidents and requests. This includes reaching out to the user and logging issues with the software vendor to work towards resolution in a timely manner.
• Ensure that the functionality in the latest release for various Business applications are tested and compatible with the business groups process requirements. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies.
• Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the Revenue Accounting applications.
• Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for.
• Recommends upcoming application releases, additional modules or add on 3 rd party vendor applications that could provide better functionality to the applications that are supported.
• Aids on process improvement, project management and training efforts as needed throughout the organization.
• Evaluate business need and work with Solution team to see if there is a business application that can meet their needs.
• The Employer retains the right to change or assign other duties to this position .

Benefits

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including Headspace and ClassPass memberships
• And more…

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed