Business Systems II Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

20h

About The Position

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Team: Financial Planning and Analysis (FP&A) You’ll be joining a collaborative and tight‑knit team of five analysts within our Information Services (I/S) Planning and Analysis department, which is made up of approximately 25 team members. While the team is small, the impact is significant—collaboration, shared ownership, and mutual support are at the core of how we work. In this role, you will play a key part in supporting our senior management team and client management organizations. Our client management teams work directly with external business partners to build strong relationships and drive business success. Description Sponsorship: This position is not eligible for sponsorship now or in the future. Position Purpose: Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities Work Environment: Fast-paced, high demand environment. Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Requirements

Bachelor's degree
Associate's degree plus an extra 2 years job-related experience for a total of 6 years of required work experience (see "required work experience"). OR 8 total years required work experience.
4 years of IT business analysis experience.
Demonstrated understanding of concepts of the supported business unit.
Basic knowledge of standard industry practices.
Demonstrated knowledge of procedures for the business unit.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical skills.
Good conceptual skills.
Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Microsoft Office.

Nice To Haves

Proficiency Microsoft 365 Products.
MS Azure, MS Power Platform (Power Query, Power BI, etc.) is a plus.
Ability to clearly articulate tasks and coordinate processes involving large groups to ensure seamless operations.
Strong understanding of the broader business context, with the ability to look beyond data and see the bigger picture.
Demonstrated ability to engage with customers daily, deliver outstanding service, and collaborate effectively with diverse teams.

Responsibilities

Elicit and document user requirements to meet a business objective.
Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
Guide both technical and customer departments in the development of the systems that support the business solution.
Facilitate the transfer of knowledge about the direction of the business units to others who support them.
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
Provide input on the business direction for system changes.
Validate the business need for solutions to business problems and process improvements.
Assist in the development and documentation of training materials.
Mentor or train less experienced staff.