Business Systems Analyst II NA
About The Position
Robert Half is seeking a highly analytical and detail-oriented Business Systems Analyst II to support and enhance Protiviti’s ERP platform. In this role, you will partner closely with business stakeholders and technical teams to analyze complex business challenges, define system requirements, and deliver scalable solutions that improve operational efficiency and user experience. You will play a key role across the full software development lifecycle—leading requirements gathering, assessing system impacts, and designing and executing testing for enhancements and integrations—while also providing ongoing production support for critical ERP functions. The ERP Applications team works in close partnership with Protiviti business units to support and optimize a cloud-based Financials ERP platform that powers core business processes including accounting, project management, time and expense, invoicing, budgeting, forecasting, and compliance. We are committed to delivering exceptional customer and employee experiences through reliable systems, continuous improvement, and innovation. With a strong pipeline of strategic initiatives—including global ERP expansion across EMEA—this team plays a critical role in enabling business growth and transformation.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 4+ years of experience in business systems analysis or related functional area
- Proven experience supporting enterprise applications and ERP systems
- Strong understanding of the Software Development Lifecycle (SDLC)
- Advanced SQL skills and ability to build complex queries and reports
- Experience with enterprise systems (e.g., ERP platforms such as PeopleSoft or similar)
- Proficiency with Microsoft Office tools
- Familiarity with system integrations and data flows across applications
- Strong analytical thinking and problem-solving capabilities
- Ability to translate business needs into technical requirements and vice versa
- Effective communication with both technical and non-technical stakeholders
- Experience creating detailed documentation, process flows, and test plans
- Ability to manage priorities, meet deadlines, and work in a fast-paced environment
- Demonstrated customer service mindset and adaptability
Responsibilities
- Analyze business problems and identify system-based solutions that align with organizational goals
- Gather, document, and validate business and functional requirements with stakeholders
- Evaluate multiple solution options and recommend optimal approaches
- Ensure business processes, policies, and procedures are effectively supported by system capabilities
- Develop detailed functional and system requirements for medium-scale enhancements and integrations
- Assess upstream and downstream impacts of system changes to ensure end-to-end solution integrity
- Create process flows, system documentation, and design artifacts to support development efforts
- Design and execute integration and user acceptance testing for new systems and enhancements
- Develop test plans and validate system behavior against business requirements
- Partner with QA and development teams to ensure quality delivery and successful releases
- Provide day-to-day support for ERP production systems, troubleshooting and resolving complex user issues
- Create complex ad hoc reports and queries to support business needs
- Lead or support implementation of system enhancements, defect fixes, and process improvements
- Partner with cross-functional support teams to ensure integrated and reliable system operations
- Collaborate with business stakeholders, developers, and QA teams to deliver end-to-end solutions
- Provide guidance and support to junior analysts on requirements, testing, and issue resolution
- Participate in or lead special projects and strategic initiatives
Benefits
- group health insurance benefits (medical, vision, dental)
- FSA and HSA healthcare accounts
- life and accident insurance
- adoption and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 11 paid holidays per calendar year
- 401(k) savings and investment plan
- deferred compensation plan (if eligible)
- employer match of 100% on the first 3% of your contributions for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
