Business Systems Analyst II - Enterprise Services Management

Arthrex•Pelican Bay, FL

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst (BSA) II to work on the Enterprise Service Management team within the Information Technology department. The BSA will support project planning, roadmaps, and facilitate business analysis and process improvements with a focus on creating and enhancing Atlassian solutions and integrations, including Jira Service Management projects. The BSA II will lead requirement and design workshops, configure, test, implement, and support solutions built on the Atlassian platform. The BSA II will train users on Jira and Confluence best practices while also supporting general Atlassian administration tasks. Excellent communications, analytical skills, strong technical project management and training skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Requirements

Bachelor’s degree required
2 + years of relevant work experience required
Strong experience supporting, configuring, and/or implementing Service Management Solutions is required.
Experience in this capacity with Jira Service Management is strongly preferred.

Nice To Haves

Atlassian certifications are a plus.
Professional certification in Agile methodologies is preferred.
Business Analysis certification (e.g. CBAP) is a plus.
Fundamental ITIL v4 knowledge is a plus.
Experience working in projects where multiple functions work in a matrix structure is a plus.
Experience with test management and automation tools is preferred.
IT experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus).

Responsibilities

Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable): Access administration and user onboarding, Issue resolution, patching, and performance monitoring, Reliability, backup, disaster recovery, and business continuity, Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
Support user acceptance testing and user training activities.
Adhere to the Quality System Procedures and Change Control.
Lead and/or participate in delivery of projects.
Provide Application End User support.
Respond, resolve, or escalate reported incidents.
Under management direction, may participate as SME for audits.
Responsible for coordinating application needs from back-end platforms through user interface.
Ensure stability, integration, and integrity of production systems.
Complete all QA Non-Conformance and Corrective Actions in a timely manner.
Participate in assessment of application security and identity management requirements, where applicable.
Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
Understand technical options, limitations, costs, and risks.
Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
Plan, create, and execute manual test cases.
Create and maintain application operational and instructional documentation, as necessary.
Provide Level 2 and Level 3 on-call coverage support.
Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
Benchmark current and future processes against industry best practices.
Contribute to the development of roadmaps.
Support the adoption of solutions by sponsoring business departments.
Manage projects with limited scope.
Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
Run automated test scripts.
Support user acceptance testing.