DWM Business Systems Analyst I (AIM)

City of Atlanta • Atlanta, GA

2d • Onsite

About The Position

The Business Analyst I supports DWM technology projects by turning business needs into clear, well-documented requirements and keeping project records accurate inside the PMO’s governance framework. This is a developing professional level. Incumbents carry out standard business analysis assignments with guidance and review, and build toward independent work at the Business Analyst II level. The role is documentation-, governance- and coordination-centered: most of the work is requirements, process documentation, meeting records, testing and project tracking, not stand-alone data analysis. The Business Analyst I works within OAIM/PMO’s established standards, templates and tools, including Monday.com for work management and Microsoft Teams/SharePoint for artifact storage. Consistent use of these standards is a core expectation of the role, not a preference.

Requirements

• Working knowledge of business analysis concepts and techniques (for example, BABOK fundamentals), including requirements elicitation, process mapping and UAT.
• Basic understanding of the project lifecycle and how business analysis supports project management.
• Strong written communication skills, including requirements, meeting minutes, procedures and summary reports.
• Interpersonal skills to work with business users, technical staff, vendors and management.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Teams/SharePoint.
• Ability to learn and consistently use work management platforms such as Monday.com.
• Ability to create process diagrams using Visio or a similar tool.
• Ability to organize details, manage multiple assignments and meet deadlines.
• Ability to apply general knowledge across organization or discipline lines.
• Associate’s Degree in Business, Computer Science, Information Systems, or related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of four (4) years of professional related experience).
• Two (2) years of related experience.

Nice To Haves

• Bachelor’s degree in Information Systems, Business, Computer Science or related field; graduate study in progress is a plus.
• Hands-on experience producing requirements documents, process maps, test scripts or meeting minutes.
• Experience with a work management platform such as Monday.com, Smartsheet or Jira.
• Exposure to public-sector, utility or government IT environments.
• Entry-level business analysis or project certification (IIBA ECBA, PMI CAPM) or active progress toward one.

Responsibilities

• Elicits and documents business requirements through interviews, workshops and observation, using PMO templates (business requirements documents, user stories, requirements traceability matrices).
• Maps current-state and future-state business processes and identifies gaps, pain points and improvement opportunities.
• Analyzes business problems to be solved with automated systems and recommends cost-effective options that meet user requirements.
• Creates functional specifications and supports system configuration and design decisions.
• Supports data migration efforts by documenting data sources, field mappings and validation checks.
• Identifies risks, issues, assumptions and dependencies and records them in the project RAID log.
• Maintains assigned project records in Monday.com according to PMO standards, including status, milestones, action items, RAID entries, and quote and invoice tracking against phase gates.
• Stores all project artifacts in the designated Microsoft Teams/SharePoint project site, following PMO naming and version-control conventions.
• Prepares meeting agendas and captures meeting minutes, decisions and action items according to the PMO Meeting Minutes Standards, and distributes them to stakeholders and management.
• Compiles project health, workflow and status reports for the Project Manager and PMO leadership.
• Tracks and documents changes to functional and business specifications.
• Plans and executes unit, integration and user acceptance testing (UAT), including test scenarios, scripts, results and defect tracking.
• Writes clear, step-by-step procedures, SOPs and job aids for permanent records and end-user training.
• Supports change management and rollout activities, including communications, training sessions and post-go-live issue tracking.
• Acts as liaison between DWM business users, OAIM technical staff, consultants, Project Managers and management.
• Consolidates information into concise, accurate written summaries, findings and recommendations for management decision-making.
• Responds to stakeholder and team requests promptly and keeps the Project Manager informed of blockers.
• Produces original work products and properly attributes any reference material used.
• Reviews own deliverables for accuracy, completeness and adherence to PMO templates before submission.
• Pursues professional development and certification as directed by the PMO development plan.
• May perform other duties as assigned.

Benefits

• The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree