Business Systems Analyst/Developer

Richards Packaging Inc. • Mississauga, ON

1d • CA$85,000 - CA$95,000 • Onsite

About The Position

Reporting to the Senior Manager of Business Systems, the Business Systems Analyst/Developer is responsible for the day-to-day support, development, and continuous improvement of Microsoft Dynamics 365 Business Central SaaS and related business applications. The role is balanced between ERP application support and development, with approximately 50% focused on troubleshooting and ticket resolution and the remaining time dedicated to enhancements, reporting, integrations, and other business systems projects. This position is for an open vacancy.

Requirements

• A bachelor's degree in Computer Science, Information Systems, or a related discipline is preferred. Equivalent relevant experience will be considered.
• 3–5 years of experience supporting and developing Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV.
• Hands-on experience with AL development and Visual Studio Code.
• Experience with Business Central tables, pages, extensions, code units, events, APIs, reports, and permission sets.
• Experience with Git-based source control, preferably GitHub or Azure DevOps.
• Strong troubleshooting skills and the ability to work directly with business users to resolve both functional and application-related issues.
• Ability to manage multiple support tickets and development requests based on priority and business impact.
• Strong written and verbal communication skills, with the ability to clearly communicate technical information to non-technical users.
• Proficiency with Microsoft Excel, including formulas and data manipulation.

Nice To Haves

• Experience integrating Business Central with third-party platforms such as Shopify and HubSpot.
• Experience developing and supporting Business Central extensions and integrations.
• Strong preference for experience with Power BI and Microsoft Fabric.
• Experience with Microsoft Power Platform, including Power Automate.
• Working knowledge of SQL, including writing queries and working with relational databases.

Responsibilities

• Provide support for Microsoft Dynamics 365 Business Central and related business systems, including troubleshooting and resolution of ERP and business system tickets.
• Work directly with business users to understand issues and requirements and provide effective solutions.
• Work with the Senior Manager to research, develop, and implement change requests based on business needs and impact.
• Develop, test, and deploy Business Central extensions using AL and Visual Studio Code.
• Develop and maintain Business Central reports using RDL/RDLC and Word report layouts.
• Maintain source code and development processes using GitHub and/or Azure DevOps.
• Develop and support Business Central integrations, APIs, and third-party applications.
• Coordinate testing of system enhancements, fixes, and Business Central updates.
• Maintain technical documentation and provide user guidance or training as required.

Benefits

• Generous compensation package including a competitive base salary and variable compensation
• Fantastic comprehensive healthcare benefits
• Dental benefits
• Gender affirmation support
• Paramedical services granting access to different practitioners
• Mental health coverage
• Orthotic and footwear coverage for custom boots or shoes
• Emergency travel insurance ensuring peace of mind while you travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level