Business Systems Analyst Consultant

PNC•Birmingham, AL

2d•Onsite

About The Position

As a Business Systems Consultant within PNC's Digital Identity organization, you will be based in Birmingham, AL at 701 32nd Street. Weekly time in office is needed. This position may not be available in all geographic areas. The Business Systems Analyst in PNC's Customer Identity Access Management (CIAM) org delivers business value through the delivery of agile IT projects and product management by working within a multi-stakeholder environment to gather system requirements, manage team backlogs, and guide stakeholders and developers to solutions. A successful Business Systems Analyst will be strategically minded, logical, and socially affluent. They will have an understanding of the role, purpose, and deliverables of their stakeholders and will be able to drive efficient coordination between them in order to discover business value and technological solutions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements. Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed. Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results. Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!

Requirements

Atlassian products (Confluence & Jira)
ServiceNow
Microsoft Office Suite
Postman & SoapUI
Dynatrace - dashboard monitoring
Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps.
Experience and ability to recognize technical capabilities within a business flow or business process.
Experience and ability to write explicit and succinct system requirements and use cases.
Ability to create system flows that capture the system to system interaction and behavior of a given capability.
Tested experience and ability in stakeholder communication and business/IT partnership coordination.
Ability to both understand and socialize impact of changes to existing capabilities to end users.
Understanding of software delivery and methodologies (Agile: Scrum, Kanban, and SAFe).
Experience working between a Product Owner or Product Manager and Development staff.
Experience working with Architecture and Design teams.
Experience maintaining and organizing team backlogs.
Experience in roadmap building and milestone tracking.
Experience in release planning and delivery forecasting.
Comfortability in leadership, delegation, negotiation, influence and persuasion.
Comfortability in presenting and facilitating high stake communications and change.
Comfortability and Experience in driving change management and process improvement.
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

CBAP (Certified Business Analysis Professional) certification

Responsibilities

Deliver business value through agile IT projects and product management.
Work within a multi-stakeholder environment to gather system requirements.
Manage team backlogs.
Guide stakeholders and developers to solutions.
Understand business intent of projects or requests and break them down into fine grain business scenarios or logical steps.
Identify MVP, sequence and manage dependencies.
Identify features and segment business capabilities.
Scope, manage, and negotiate effort.
Recognize technical capabilities within a business flow or business process.
Identify and define capabilities.
Write explicit and succinct system requirements and use cases.
Create system flows that capture system to system interaction and behavior.
Communicate effectively with stakeholders and coordinate business/IT partnerships.
Understand and socialize the impact of changes to existing capabilities to end users.
Understand software delivery and methodologies (Agile: Scrum, Kanban, and SAFe).
Work between a Product Owner or Product Manager and Development staff.
Work with Architecture and Design teams.
Maintain and organize team backlogs.
Build roadmaps and track milestones.
Forecast release planning and delivery.
Demonstrate mastery in eliciting, analyzing, and documenting complex business requirements, serving as a trusted advisor to senior stakeholders.
Lead workshops and training sessions to enhance the skills of team members.
Provide expert guidance on stakeholder management strategies and communication techniques.
Champion a customer-centric approach to requirements management.
Oversee release management activities, including coordinating release schedules and ensuring documentation accuracy.
Utilize ServiceNow for ticket tracking and release management, providing timely resolution of issues, requests, and releases.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service