Business Systems Analyst / Administrator

Forge Global • New York, NY

5h • Hybrid

About The Position

At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more.
With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.
Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect.
Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way.
The Role:
As a Business Systems Analyst / Administrator on the Business Systems and Insights team, you’ll serve as the bridge between business operations and technology. You’ll analyze, configure, and maintain our core systems to drive efficiency, support financial workflows, and deliver strategic solutions.

Requirements

• Bachelor’s degree in Business, Information Systems, Finance, or a related field.
• 3–6 years of experience in a business systems analyst or systems administrator role within financial services, fintech, or accounting systems.
• Strong understanding of financial operations, accounting principles, and regulatory requirements.
• Proficiency with system configuration, user management, and role-based permissions.
• Hands-on experience with system testing, UAT, and issue resolution.
• Excellent communication skills — able to translate technical concepts to non-technical stakeholders and vice versa.
• Analytical mindset with strong problem-solving and process-improvement skills.

Nice To Haves

• Experience administering SaaS platforms (e.g., Zendesk, Hubspot)
• Experience working in a high-growth or startup environment.
• Prior exposure to financial reporting, accounting automations, or transactional systems.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders across finance, operations, and product teams.
• Translate business needs into functional specifications, system workflows, and configuration design.
• Configure, administer, and maintain enterprise systems (e.g., ERP, accounting, CRM, back-office tools).
• Lead system upgrades, new implementations, and integration projects; manage vendor relationships.
• Develop and execute test plans, including user acceptance testing (UAT), to validate system changes.
• Train end users, create documentation (user guides, SOPs), and provide post-implementation support.
• Monitor system performance, perform root cause analysis for issues, and proactively recommend process improvements.
• Ensure compliance with regulatory and internal controls relating to financial systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees