Business Systems Analysis Manager - Partner Incentives
About The Position
Within Cisco IT, our vision is to be loved as the world’s best IT organization. Our Customer & Partner Communities & Compensation Engineering (CPCCE) organization is on a mission to deliver One Team. One Experience. One Cisco through simplified architecture, data frameworks, governance, and AI-driven solutions. As part of the CPCCE organization, we, Partner Incentives and Metrics team, influence internal sellers and external partners to drive recurring revenue growth and business transformation. You’ll work with a highly collaborative and empowered team of engineers, architects, business analysts, and multi-functional leaders across Sales, Legal, Finance, Business Operations, and Customer/Partner Experience. As a Business System Analysis Manager, you’ll play a pivotal role in designing, building, and scaling next-generation partner incentive platforms that align with Cisco’s strategy and enable growth.
Requirements
- Bachelor’s degree in Computer Science or relevant Engineering field with strong Computer Science fundamentals and 12+ years of professional experience in designing and building applications.
- Hands-on experience with big data in Oracle and Snowflake.
- Experience with incentive management, including business processes, data, and architectural concepts related to partner compensation models.
Nice To Haves
- Master’s degree in Computer Science or relevant Engineering field with strong Computer Science fundamentals and 10+ years of professional experience in designing and building applications.
- Experience with Varicent ICM and GenAI capabilities.
- Familiarity with AI concepts, tools, and their application in business analysis.
- Ability to interpret and validate AI-generated data and recommendations.
- Good understanding of N-Tier architecture concepts and their influence on build, development, and deployment.
- Validated experience in incubating, conceptualizing, planning, crafting, and leading ground-breaking projects.
- Strong knowledge of Agile development methodologies.
- Superb communication, organizational, and collaboration skills to thrive in a team-driven environment.
Responsibilities
- Incorporate AI capabilities by interpreting AI-generated insights, demonstrating AI tools for advanced data analysis, and improving strategic decision-making processes.
- Partner with business sponsors, architects, and operational teams to gather, refine, and document requirements.
- Perform data analysis, process simplification, and platform configuration to deliver scalable solutions.
- Collaborate with technical architects and development leads to define and document system capabilities and features.
- Build and run user stories, solution blueprints, and functional testing (including regression and progression automation).
- Solve and resolve end-user, partner, and support team issues.
- Conduct post-project evaluations to identify improvements and growth opportunities.
- Assess risks, dependencies, and downstream impacts while reporting project status to team members.
- Apply Agile methodologies, standards, and documentation practices for automation and system maintenance.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
- Cisco restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Manager
