Business Systems Administrator
About The Position
Join a Great Place to Work® certified company! Consumers Credit Union (CCU) is recruiting to fill a Business Systems Administrator position. Join our Enterprise Systems department in a role focused on technical system administration and software solutions needed to resolve business-related problems and to meet strategic organizational goals. This is a fantastic opportunity for a tech professional that has hands-on Systems Administrator experience who wants to be part of a fast-growing organization who has a “for people, not profit” mindset! Location/Schedule: Hybrid schedule with 1 day/week at our corporate office in Lake Forest, IL. Local Northern IL/Southeast WI candidates only! Your day-to-day will include: Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass , offering creative and insightful solutions. Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation. Assisting in system maintenance and upgrades. Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes. Assisting in documenting and communicating changes to staff. Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables. Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues. Managing deadlines and work to meet end-user expectations. Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans. Helping business understand acceptance testing methodology and effectiveness. Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.
Requirements
- Associate Degree in Information Systems, Technology or Related Experience
- 1+ years’ experience in Business Administration is required (in a financial institution preferred)
- 2+ yrs experience in Business Administration in lieu of education
- Basic technical knowledge. Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired.
- Troubleshooting skills and high problem-solving abilities
- Strong written and verbal skills to communicate with cross-functional colleagues and vendors
- Availability to work 40+ hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm
Nice To Haves
- Experience supporting or administering Encompass strongly preferred
Responsibilities
- Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass , offering creative and insightful solutions.
- Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.
- Assisting in system maintenance and upgrades.
- Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes.
- Assisting in documenting and communicating changes to staff.
- Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables.
- Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues.
- Managing deadlines and work to meet end-user expectations.
- Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans.
- Helping business understand acceptance testing methodology and effectiveness.
- Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.
Benefits
- Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
- You will be eligible to participate in the 401(k) savings plan at any time.
- You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
