Business Systems Administrator (Salesforce)

Merchants Bank of Indiana•Carmel, IN

About The Position

We are seeking a Business Systems Administrator responsible for both building new Salesforce applications and supporting, maintaining, and enhancing existing solutions. This role combines strong Salesforce declarative development, selective Salesforce programmatic development (Apex, LWC), and emerging Microsoft Copilot custom agent capabilities. You will work closely with business and technical stakeholders to deliver new features, automate processes, resolve issues, and ensure the long-term stability and scalability of our Salesforce platform and AI-assisted workflows.

Requirements

Salesforce Platform Expertise: Strong understanding of Salesforce configuration, including objects, fields, page layouts, record types, and validation rules.
Automation Tools: Experience with Flows, Approval Processes, etc.
Security & Access Management: Knowledge of roles, profiles, permission sets, and sharing rules.
Data Management: Skills in data import/export (Data Loader, Data Import Wizard), deduplication, and data quality best practices.
AppExchange Solutions: Familiarity with installing and managing third-party apps.
Basic knowledge of Apex and Lightning Web Components (LWC).
Familiarity with Microsoft Copilot Studio or similar AI agent tooling.
Experience with Git, SFDX, sandbox management and devops processes, including tools such as Gearset or Copado.
Strong troubleshooting skills and the ability to support complex, evolving systems.

Nice To Haves

Salesforce Admin, Platform App Builder, or Platform Developer I certifications.
Experience supporting enterprise-scale Salesforce orgs.
Exposure to AI orchestration or prompt engineering best practices.
Knowledge of CI/CD pipelines (GitHub Actions, Azure DevOps, or similar).
Strong communication and analytical skills.
Ability to balance project work with support priorities.
Comfortable in an iterative, fast-paced environment.
Ownership mindset and willingness to engage in both hands-on build and tactical support work.
Ability to learn new technologies independently.

Responsibilities

New Application Development
Salesforce Declarative Build
Design and implement new business solutions using Flows, record-triggered automation, approval processes, validation rules, formulas, dynamic layouts, and object/data modeling.
Build intuitive and efficient user experiences using Lightning App Builder, Dynamic Forms, and declarative UI configuration.
Use best practice patterns for scalable, low maintenance declarative automation.
AI/Copilot Agent Development
Design and build new Copilot or AgentForce custom agents that automate workflows, perform intelligent lookups, or augment processes.
Build agent instructions, retrieval logic, grounding, action definitions, and enterprise data connectors.
Evaluate new automation opportunities with AI-first thinking (responsible AI principles, performance, and reliability).
Ongoing Application Maintenance & Support
Platform Support & Issue Resolution
Monitor and respond to user reported issues, triage root causes, and implement fixes for flows, Apex, LWCs, permissions, or configuration problems.
Handle defect remediation resulting from releases, data issues, or upstream/downstream system changes.
Operational Enhancements
Evaluate existing flows and automation for simplification, optimization, and technical debt reduction.
Continuously refine validation rules, page layouts, and other configuration elements to improve user experience.
Improve test classes, add missing unit tests, and strengthen deployment readiness.
Release Management & Stability
Support deployments through Git-based workflows and CI/CD pipelines.
Participate in regression testing, sandbox validation, and post-release monitoring.
Maintain detailed documentation for configuration changes, Apex enhancements, and Copilot agent logic.
AI Agent Monitoring & Iteration
Monitor Copilot agent usage, correctness, and performance.
Update instructions, prompts, schemas, or connectors based on new business requirements or observed behavior.
Ensure ongoing alignment with governance, compliance, and data access policies.
Cross Functional Collaboration
Partner with product owners, SMEs, and business teams to understand requirements, prioritize enhancements, and define solution approaches.
Advise teams on when to use declarative vs. coded vs. AI driven automations.
Participate in refinement sessions, backlog grooming, and release planning cycles.