Business Systems Administrator

Sprout General Referrals • Chicago, IL

2d • Remote

About The Position

Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.

Requirements

• 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
• 1-2 years of CPQ specific experience.
• Proficiency with all aspects of Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
• Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc)

Nice To Haves

• Salesforce CPQ Certification
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations

Responsibilities

• Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions.
• Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
• Provide User Access and Permission management and maintain data and reporting
• Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems
• Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both
• Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

Benefits

• 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
• Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
• Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
• Family & Care Support: Access to subsidized child and eldercare options through Care.com.
• Charitable Giving: A company match for your donations to eligible organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed