Business Systems Administrator

Department of Administrative and Financial Services•Augusta, GA

About The Position

This position is assigned to the Maine Revenue Services, Tax Compliance Unit. This is professional services work in analyzing, evaluating, and configuring tax systems focusing on all aspects of testing and ensuring testing protocols are met. Responsibilities include testing STARS discoveries, determining the accuracy of automated assessments, and evaluating discovery effectiveness. Work includes maintaining and updating business tax systems to support bureau initiatives. The position requires the ability to perform administrative tasks to support the automated assessments in TCU; excellent communication and organizational skills; to be able to work as a team; as well as establish and maintain effective working relationships. Work is performed under limited supervision.

Requirements

Knowledge of program management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
Knowledge of the principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of current business and management systems, methods, and processes.
Knowledge of quality assurance principles, methods, and techniques used to ensure a project or program fulfills organizational requirements and standards.
Knowledge of data warehouses, user types, and system interfaces.
Knowledge of organizational procedures, workflow, costs, protocols, policies, and functions.
Knowledge of group and individual behavior and dynamics.
Knowledge of training methods and techniques.
Ability to communicate and influence the behavior and thinking of individuals.
Ability to develop and instill a variety of best practices.
Ability to gather information from a wide variety of sources.
Ability to organize work, set priorities, and determine resource requirements.
Ability to assess, identify, and respond to employee training needs.
Ability to write technical reports and documents.
A five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

Responsibilities

Perform activities to validate the integrity of the system and that quality control standards are maintained throughout systems and processes.
Coordinates STARS operation planning and research methods in order to identify State income tax non-filers: tests, audits, and evaluates output to improve automated assessments.
Provides technical advice and consultation to management and professional staff regarding tax calculation programs for TCU automated assessments.
Collects and evaluates pertinent data related population management criteria for automated determination of residency.
Collaborates with vendors, unit staff, and managers to discuss problems, correct plans, and implement system solutions.
Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11 % of pay to the Maine Public Employees Retirement System ( MainePERS ), on behalf of the employee .
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional , unpaid leave may also be available, under the Family and Medical Leave Act .
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness.