Business Systems Administrator

NCD•Dallas, TX

1d•Remote

About The Position

The Business Systems Administrator serves as the internal subject matter expert and primary point of contact for our core business CRM platform (Enrollment123). This role is responsible for day-to-day system administration, user support, cross-departmental training, and vendor relationship management. The ideal candidate is equally comfortable diving into light system configuration and creating and delivering content to train end users someone who bridges the gap between technology and the people who depend on it.

Requirements

3 5 years of experience working with a CRM or business operations platform in an administrative or power-user capacity
Demonstrated ability to train and support non-technical end users
Strong organizational skills with the ability to manage multiple priorities, tickets, and stakeholders simultaneously
Excellent written and verbal communication skills
Proficiency in Microsoft Office / Microsoft 365, particularly Excel

Nice To Haves

Experience with e123 or similar healthcare/insurance CRM platforms
Familiarity with healthcare or health insurance operations
Experience working in a HIPAA-regulated environment
Background in process documentation or SOP development

Responsibilities

Serve as the primary administrator for e123, including light configuration tasks and user credential management
Maintain system documentation, including user guides and best practice standards
Conduct quarterly audits of system usage, user access, and data integrity
Identify and escalate configuration issues, bugs, or enhancement needs
Own the relationship with the e123 vendor, including leading weekly meetings, managing the support ticket queue, and driving timely resolution by the development team
Track open tickets, communicate status updates to internal stakeholders, and escalate as needed
Review and process vendor invoices, flagging discrepancies for Operations leadership
Develop and deliver training programs for staff across departments on how to effectively use e123
Serve as a go-to resource for departments experiencing system issues, workflow questions, or process gaps
Create and maintain training materials, job aids, and quick reference guides
Onboard new employees on system usage as part of the broader orientation process
Partner with department leaders to understand how their teams use e123 and identify opportunities for improved workflows or adoption
Communicate system updates, planned maintenance, and new features to all affected users in a clear and timely manner
Prepare meeting agendas and recap notes for all CRM-related meetings
Establish, document, and enforce system best practices in alignment with organizational and regulatory standards
Support HIPAA compliance as it relates to system access, data handling, and user permissions
Participate in any audits or reviews involving system data or usage