Sr Business System Analyst

SimpliSafe • Boston, MA

1d • Hybrid

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting homes and fostering career growth. They offer a collaborative, innovative, and ego-free culture with significant opportunities for impact. The company is experiencing growth and seeks talented individuals to join their mission of securing every home. This role embraces a hybrid work model, balancing in-office collaboration with remote flexibility.

The Business System Analyst will report to the Order-to-Cash Senior Product Manager and will be responsible for billing system operations and optimizing Zuora and other order-to-cash applications. The analyst will develop solutions to billing and payment issues, collaborating with Finance, CX, and Enterprise Information Systems teams to enhance billing operations, controls, and policies, thereby reducing operational risk and improving customer experiences.

Requirements

• 3+ years of hands-on experience implementing, optimizing, or sustaining Zuora or a similar order-to-cash platform.
• 5+ years in business systems, operations, or financial systems roles within a fast-paced, high-growth, or innovation-driven environment.
• Bachelor's degree in a relevant discipline (information systems, computer science, and/or finance/accounting).
• Strong analytical and communication skills, with the ability to solve complex problems and make well-informed recommendations.
• Skilled in writing functional requirements and developing test/release plans to support delivery of order-to-cash software solutions.
• Track record of designing controls, including building detection mechanisms, outlining exception playbooks, and root-causing failures to inform prevention.
• Working knowledge of Order-to-Cash and Record-to-Report business processes for ecommerce and recurring service revenue models.
• Comfortable operating independently, with minimal guidance, among cross-functional teams.
• Interest in adopting or leveraging AI tools to improve process efficiency, decision-making, or system operations.

Nice To Haves

• Familiarity with technologies like SQL, Avalara AvaTax, Paymentech, Tableau, and Jira preferred.

Responsibilities

• Serve as primary system administrator for order-to-cash applications (e.g., Zuora, AvaTax, and payment processing vendors), maintaining and enhancing their configurations, integrations, workflows, and user access.
• Design, implement, and test internal controls across order-to-cash processes, such as access reviews, reconciliations, and exception monitoring, to reduce operational and compliance risk.
• Partner with business stakeholders across Finance, Tax, CX, and eCommerce to identify system needs, document solutions, and publish related processes and procedures.
• Monitor system and process effectiveness, and recommend improvements to keep daily operations accurate, complete, and efficient.
• Support the engineering organization by providing acceptance criteria, participating in test reviews, giving demo feedback, and gathering stakeholder approvals on new features and releases.
• Set standards and best practices for system administration across the order-to-cash stack, reviewing and coordinating work with other analysts to ensure consistency and quality.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• Annual bonus program
• Equity
• Full range of medical, retirement, and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level