Business System Analyst - Salesforce Commerce Cloud & CRM - Medical devices

Two95 International Inc.

22d • Remote

About The Position

The Business Systems Analyst will focus on CRM with Salesforce Commerce Cloud, specifically within the medical device industry. This role requires a strong understanding of CRM and e-commerce systems in a regulated environment, with a focus on continuous improvement and system validation. The analyst will be responsible for translating technical information for various audiences, managing system issues, and supporting digital portals.

Requirements

• At least 3 years of experience in the Medical Device industry or medical field.
• Specific experience in establishing and driving continuous improvement of CRM, e-commerce, and portal systems in a regulated environment.
• Experience with CRM system design, validation, training, and change management.
• Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY.
• Experience with IT ticketing system for stakeholder management of system issues and requests.
• Experience designing and supporting digital portals (customer, partner, or employee-facing).
• Familiarity with analytics.
• Ability to translate technical information for diverse audiences (technical to non-technical and vice versa).
• Strong analytical and troubleshooting skills.
• Project management capabilities.
• Experience with integration of ecommerce, portal, and CRM systems.

Nice To Haves

• Salesforce administrator experience preferred.
• Atlassian JIRA & Confluence experience a plus.

Responsibilities

• Establish and drive continuous improvement of CRM, e-commerce, and portal systems in a regulated environment.
• Design, validate, train, and manage changes for CRM systems.
• Support experience platforms such as Salesforce Commerce Cloud.
• Utilize IT ticketing systems for managing system issues and stakeholder requests.
• Design and support digital portals (customer, partner, or employee-facing).
• Translate technical information for diverse audiences.
• Integrate e-commerce, portal, and CRM systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed