Business System Analyst and Project Manager

Customerization • Vaughan, ON

3d • CA$80,000 - CA$100,000 • Onsite

About The Position

Customerization is an Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.

Requirements

• A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side
• Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling
• Strong project management track record — planning, running teams, managing scope/timeline/risk
• Direct, hands-on experience running client workshops and requirements-gathering sessions
• Excellent written and verbal English communication
• Comfortable working with and directing AI-assisted development, or genuinely curious and quick to pick it up

Nice To Haves

• Zoho experience specifically
• Comfortable in a small, fast-moving, flexible team
• Strong self-directed learner
• Able to run multiple projects/clients simultaneously
• Proactive, "can-do" attitude
• Strong personal time management
• Collaborative across a multicultural team

Responsibilities

• Understand and analyze client business processes, available resources, documentation, and more
• Gather and document requirements through workshops, and structured discovery sessions
• Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations
• Support technical pre-sales: run solution demos, contribute to proposals
• Serve as the primary client-facing point of contact throughout engagements
• Define project scope, budget, phases
• Groom tasks and manage concurrent projects in the PM software
• Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects
• Lead developers and system configurators day-to-day
• Configure, customize, or develop solutions on your own, where reasonable
• Client communications
• Produce clear technical and business documentation
• Test and validate delivered solutions
• Build training materials and run client training sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree