Business Support Supervisor

Perennials & Sutherland • Dallas, TX

2d • Hybrid

About The Position

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It’s not just what we do but what we love.

The Business Support Specialist plays a critical role in the daily financial and operational functions that keep our Client Experience and Client Assurance teams running smoothly. This role owns payment processing and reconciliation while flexing to support broader team needs, from client communication to process improvement, making it a strong fit for someone who thrives on structure but is comfortable adapting as priorities shift.

Requirements

• 5+ years of experience in a luxury services environment, either client facing or in a supporting function.
• Strong understanding of high-end customer experience, with the ability to represent the company's brand professionally at all times.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate across departments.
• Outstanding written and verbal communication skills, delivering excellent service by phone and in writing.
• High attention to detail, sound judgment, and professional etiquette in a high-service environment.
• Comfortable working in a hybrid environment while maintaining professionalism and reliability.
• A forward-thinking self-starter who follows direction well and takes initiative beyond what's asked.
• Ability to manage multiple responsibilities and shifting priorities with ease.
• Ability to work effectively with all cross-functional departments, promoting respect and trust among peers and management.
• Experience working within an ERP and CRM system.
• Strong PC skills, including Microsoft Suite (Excel experience preferred), Salesforce, Outlook, Navision, and Google applications.

Responsibilities

• Manage daily incoming credit card, ACH, Check, and wire payments, and apply them accurately to sales orders.
• Organize, complete, and post daily journals for credit card payments.
• Export and distribute weekly payment reports to Accounting as needed including but not limited to Combined CPQ, Braintree and Multi Deposit reporting.
• Process and manage intercompany transfers as needed.
• Handle Perennials posting as needed within our ERP system ensuring timeliness and data accuracy and timely
• Manage and distribute posting reports, ensuring accuracy and timeliness across sales order records.
• Oversee Aged Accounts Receivables as needed.
• Manage online orders for the company, including direct client communication when needed.
• Monitor and manage the Perennials and Sutherland corporate inboxes.
• Serve as a point of contact for client-facing needs that arise within Client Experience and Client Assurance functions.
• Assist with Wholesale PO entry, support and reporting as needed.
• Demonstrate and continuously expand comprehensive knowledge of company products and processes.
• Assist with backorder fills and communication to relevant stakeholders, as needed.
• Identify and implement process and workflow improvements to increase team efficiency, partnering with the Strategic Initiatives and Projects team as needed.
• Work cross functionally to support accurate reporting and data integrity.
• Participate in team meetings and developmental activities that contribute to team success.
• Support the Director of Client Experience on special projects and additional functional needs across the team.
• Perform other duties as assigned in support of the Sales Support and Client Experience team.

Benefits

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision Insurance, including HDHP with HSA
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Employee Assistance Program
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed