Business Support Specialist II - 32 hrs/week

Martin’s Point Health Care•Portland, ME

4d•Onsite

About The Position

Join Martin's Point Health Care, an innovative, not-for-profit health care organization dedicated to transforming the health care system and fostering a healthier community. As a collective of "people caring for people," our employees embody values of self-care, continuous learning, mutual support, and enjoyment in their work. Martin's Point has been recognized as a "Great Place to Work" since 2015, reflecting our organizational culture of trust and respect. The Business Support Specialist plays a crucial role within the Support Services team, providing essential support services. This includes managing outgoing and interoffice mail, sorting and distributing incoming mail, handling package shipping and receiving, performing bindery operations, offering courier services to various locations, managing fleet operations, and daily maintenance of specialized mail processing machinery. The role also involves collaboration with the Facilities team for equipment maintenance, supply delivery, and supporting the Safety program through inspections, supply management, and employee ergonomic evaluations.

Requirements

Valid Maine driver’s license
High School diploma or GED
4+ years mailroom operations or relevant work experience
Demonstrates an understanding of and alignment with Martin’s Point Values.
Must be a self-starter, able to work independently with attention to detail.
Must be able to follow written and oral instruction.
Visual acuity and fine motor skills are needed for daily routine tasks.
Maintain confidentiality and be able to function independently in a team environment.
Must be comfortable in a high energy environment.
Knowledge of mechanical operations of mailroom equipment.
Must have strong computer skills – ability to program various systems including Pitney Bowes inserter, Pitney Bowes USPS postal machine, Tektrack software and database management.
Prompt, neat, courteous and efficient in dealings with staff, patients and external customers.
Strong communications skills – ability to communicate well at all levels of the organization demonstrating tact, diplomacy and sensitivity.
Ability to perform the physical requirements of the job to include bending, stooping, standing for long periods of time and lifting up to lift 50 pounds.
Model good safety habits.

Responsibilities

Transports mail, confidential information, x-rays and medical records, equipment, and supplies in a courteous, respectful and timely manner to ensure efficient flow of information throughout all locations.
Receive, collect, sort, and deliver interoffice mail, USPS mail, UPS, FedEx and other carrier letters and small packages company-wide for multiple locations in accordance with USPS, FedEx and various vendors regulations.
Processes outgoing mail and packages from our internal department according to department guidelines.
Receive incoming shipments to verify correctness of items, check for damaged goods, ensure that goods are appropriately routed to various departments.
Scan package deliveries using Tektrack software to monitor and maintain receiving log and collaborate with Procurement to reconcile Purchase Orders.
Safely and effectively maintains and operates USPS approved postage equipment and machinery; inserting, collating, folding, stuffing and coordinating with mail processing.
Identify, set up and program the Pitney Bowes inserter machine according to job requirements while performing quality checks during the production run.
Provides exceptional customer service, production coordination, quality control and supply management in support of the department’s balanced scorecard.
Receive, transport and log check/cash deposits from MPHC locations to TD Bank.
Transports pharmaceuticals, lab specimens, toxic waste bio-medical instruments and hazardous materials, between our sites and offsite facilities in compliance with federal, state and local government guidelines.
Safely operates MPHC vehicles according to MPHC protocol.
Assures all records and logs maintained by the team are accurate and remain up-to-date according to governmental and department guidelines.
Maintains active Ergonomic Team Member status by attending team meetings/training sessions and performing ergonomic evaluations.
Serves as backup for answering the Support Services emergency hot line by prioritizing and coordinating response according to the level of emergency and established protocols.
Performs quarterly safety inspections and maintains first aid kits throughout the organization.
Active involvement in quality improvement projects and initiatives in support of the fiscal integrity of the organization.
Maintains individual work area and team area in a clean and organized fashion.
Assist in identifying process and quality improvements.
Maintains vehicle maintenance for the MPHC fleet; manage annual inspections, tracking mileage, registration, repairs, fueling, transpass, insurance and monthly billing invoices for Martin’s Point fleet of vehicles.
Other duties as assigned.