Business Support Representative

Quadient • Byhalia, MS

5d • $32,000 - $48,000 • Hybrid

About The Position

This role operates as part of Quadient’s helpdesk and service support function, serving as the first line of support for internal customers experiencing service or remote issues. The position plays a key role in ensuring efficient field operations and high internal customer satisfaction through effective coordination, communication, and support. Depending on business needs, responsibilities may span customer support, dispatching, service administration, or service analytics.

Requirements

• Entry-level role; prior experience in customer service, operations, or support is a plus
• Basic understanding of business tools and processes preferred
• Strong customer service and communication skills
• Ability to manage routine tasks efficiently while handling occasional exceptions
• High level of organization and attention to detail
• Comfort working in a structured environment with defined processes
• Ability to collaborate with technical teams and business stakeholders

Nice To Haves

• Technical training is helpful but not required

Responsibilities

• Serve as the primary point of contact for internal customer inquiries and service requests
• Manage inbound and outbound communications to ensure timely resolution of issues
• Support overall internal customer satisfaction through professional and responsive service
• Schedule and coordinate service activities with field technicians
• Ensure jobs are assigned based on contract entitlements and service priorities
• Manage a high volume of service requests while maintaining accuracy and efficiency

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed