Business Support, Property Mgmt Operations

JLL • Burnaby, BC

4d • $17 - $19 • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

• High School education or equivalent.
• Previous customer service experience preferred.
• Positive attitude and strong commitment to providing excellent customer service.
• Ability to communicate effectively with shoppers, retailers, centre Management, service providers, and all shopping centre personnel.
• Capable of working in a fast-paced environment, multi-tasking while maintaining a high level of professionalism.
• Strong written and verbal communication skills; multilingual abilities are an asset.
• Proficient in conflict resolution management.
• Friendly, approachable, proactive, and solution-oriented.
• Possess above-average computer skills.
• Flexibility to work weekends, evenings, and holidays as required.

Nice To Haves

• multilingual abilities are an asset

Responsibilities

• Ensure that every customer interaction is conducted in a professional, courteous, and efficient manner.
• Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities.
• Create memorable customer experiences through proactive, excellent service.
• Interact professionally with shoppers and retailers.
• Manage gift card sales and end-of-day transactions.
• Display positive attitude in all communications.
• Foster strong retailer relationships and educate on centre services.
• Provide directions, information, and answer mall-related inquiries.
• Stay informed on store offerings to make tailored suggestions.
• Operate Guest Services kiosk efficiently.
• Support Marketing Department in promotional activities.
• Understand Crisis Management Manual and Guest Services' responsibilities.
• Participate in special projects and additional duties as assigned.

Benefits

• JLL Privacy Notice
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED